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07-16-2010, 06:28 PM
FINALTERM EXAMINATION
Spring 2009
HRM624- Conflict Management
Marks: 81
Question No: 1 ( Marks: 1 ) - Please choose one
A common conflict between brothers & sisters is known as:
Blood relation conflict
In-house conflict
Sibling rivalry
Mutual rivalry
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following statement is NOT true for competitive way of conflict
resolution?
This is a destructive way
People negotiate for problem solving
People fight with each other
All of the given options are false
Question No: 3 ( Marks: 1 ) - Please choose one
Customer remained dissatisfied with the shopkeeper s demonstration about the
product, it leads to which of the following?
Dispute
Collision
Distortion
Confusion
Question No: 4 ( Marks: 1 ) - Please choose one
In order to select the best dispute resolution method, it is necessary to engage in the
process of:
Litigation
Negotiation
Conflict diagnosis
None of the given options
Question No: 5 ( Marks: 1 )
Please choose one
Conflict can be truly signified by which of the following statement?
Always observable
Not easily apparent
Resolved automatically
All of the given options
Question No: 6 ( Marks: 1 ) - Please choose one
After receiving social stimuli, people assign meaning to what they have experienced,
which is known as:
Interpretation
Perception
Reception
Stimulus
Question No: 7 ( Marks: 1 ) - Please choose one
A conflict which is purely internal and does not involve any other person, is:
Interpersonal conflict
Intrapersonal conflict
Interpretive conflict
Not a conflict
Question No: 8 ( Marks: 1 ) - Please choose one
Differences in the way people preferentially or automatically respond to conflict
are:
Threats to self-concept & world view
Differing attributions of causation
Differences in conflict orientation
Conflicts over deeply held values
Question No: 9 ( Marks: 1 ) - Please choose one
Conflict can be taken as a challenge and could be transformed into a/an:
Threat
System
Opportunity
Weakness
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is referred to the most initial need, according to Maslow s
need hierarchy?
Safety & security needs
Self-esteem needs
Social needs
Food & shelter needs
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is the feature of competitive pattern of a conflict in
organizations?
It results in missed opportunities
It increases productivity
It results in fewer turnovers
It has less destructive political behavior
Question No: 12 ( Marks: 1 ) - Please choose one
In an interpersonal conflict where a disputant has put so much time, money and
energy into the conflict that it seems wasteful to cancel, the impediment to resolution
is:
Over commitment & entrapment
Excluded stakeholders
Jackpot syndrome
Lack of ripeness
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following statement is true regarding 'power'?
Power is always perceived by individuals
Power is always used to harm others
Power has usually negative dimensions
Power can psychologically affect the negotiation
Question No: 14 ( Marks: 1 ) - Please choose one
All of the following are sources of reward power, EXCEPT:
Authority
Resources
Evaluation standards
Personality traits
Question No: 15 ( Marks: 1 ) - Please choose one
All of the following are sources of expert power, EXCEPT:
Research
Investigation
Formal learning
Physical strength
Question No: 16 ( Marks: 1 ) - Please choose one
How does power affect BATNA (Best Alternative to a Negotiated Agreement)?
The more power a disputant has, the poorer the disputant s BATNA
The more power a disputant has, the better the disputant s BATNA
The power of one party may dominates the other party in BATNA
There is no affect of power in BATNA
Question No: 17 ( Marks: 1 ) - Please choose one
Impressions formed about people that are based upon fitting the person into various
categories are a type of impression called:
Detail processing
Data processing
Systemic processing
Category-based processing
Question No: 18 ( Marks: 1 ) - Please choose one
If shopkeeper is arguing with a customer over the price of a product, what type of
style they are adopting to resolve this issue?
Dominating or competition style
Obliging or accommodating style
Compromising style
Avoiding style
Question No: 19 ( Marks: 1 ) - Please choose one
In order to arrive at one's BATNA in a legal dispute, it is necessary to do an analysis
of the costs and benefits of litigation. It is known as:
Valuation
Resolution
Negotiation
Management
Question No: 20 ( Marks: 1 ) - Please choose one
A major problem with stereotyping is that:
It is based on logic
Stereotypes are usually correct
It is honored to be stereotyped
The attributions, one made may be totally wrong
Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following class of people see their own characteristics as changeable?
Disputed-self
Dependent-self
Independent-self
Interdependent-self
Question No: 22 ( Marks: 1 ) - Please choose one
In which of the following method individuals gather information form the scratch
during impression formation?
Dual processing
Group processing
Systematic processing
Category-based processing
Question No: 23 ( Marks: 1 ) - Please choose one
Which type of mediation would be expected to be useful if the disputants took very
extreme positions based on erroneous information about the merits of their cases?
Mediation
Facilitative mediation
Evaluative mediation
Nonbinding evaluations
Question No: 24 ( Marks: 1 ) - Please choose one
The mediator s primary function is to promote effective negotiation in:
Non-binding evaluations
Facilitative mediation
Evaluative mediation
Simple mediation
Question No: 25 ( Marks: 1 ) - Please choose one
In which type of mediation, mediator provides a range of suggested settlement
amounts?
Facilitative
Evaluative
Both facilitative and evaluative
Neither facilitative nor evaluative
Question No: 26 ( Marks: 1 ) - Please choose one
Confidentiality may be waived in all of the following circumstances, EXCEPT:
Matter not confidential to begin with
At consent of participants
At discretion of mediator
Evidence of a crime of child abuse or neglect
Question No: 27 ( Marks: 1 ) - Please choose one
Who is said to be neutral in non-binding arbitration?
Arbitrator
Corporate executive
Members in jury pool
Experts in technical area
Question No: 28 ( Marks: 1 ) - Please choose one
In which of the following process, an expert in the subject matter of the dispute or
legal expert gives an opinion of the strengths and weaknesses of each side's case?
Summary jury trial
Neutral evaluation
Dispute review board
Nonbinding arbitration
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is not the advantage of ODR?
Protect intimidated disputants
Separate enraged disputants
Handle disabilities that prevent attending sessions
ADR neutrals lose non-verbal information
Question No: 30 ( Marks: 1 ) - Please choose one
The two styles of mediation are:
Cooperative/Facilitative
Facilitative/Evaluative
Cooperative/Evaluative
Evaluative/Meditative
Question No: 31 ( Marks: 1 ) - Please choose one
Which type of mediation is typically more narrowly focused?
Bargaining-based mediation
Transformative mediation
Therapeutic mediation
Pure mediation
Question No: 32 ( Marks: 1 ) - Please choose one
The substance in negotiation refers to all of the following, EXCEPT:
Relationship
Agenda
Option
Issue
Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following dispute resolution method leaves the disputants with the
power to accept or reject a possible settlement?
Mediation
Litigation
Legislation
Arbitration
Question No: 34 ( Marks: 1 ) - Please choose one
In which type of mediation, a mediator takes the time to ensure that he or she has no
prior dealings with either disputant that might create a conflict of interest?
Facilitative
Evaluative
Both facilitative and evaluative
Neither facilitative nor evaluative
Question No: 35 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a major reason for the regulation of mediation is
to protect the rights held by the participants in mediation?
Safety issues
Conflict with other rights
Dual processes mediation
Due process consideration
Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following is a legal process whereby a neutral third party hears the
dispute and issues an award?
Litigation
Mediation
Arbitration
Collaboration
Question No: 37 ( Marks: 1 ) - Please choose one
The binding decision issued by an arbitrator is usually known as:
Non-binding arbitration
Binding arbitration
Arbitration process
Arbitration award
Question No: 38 ( Marks: 1 ) - Please choose one
The law of arbitration in Pakistan is contained in which of the following Arbitration
Act?
1960
1990
1940
1945
Question No: 39 ( Marks: 1 ) - Please choose one
Arbitration clauses are commonly used in which of the following?
Arms length disputes
Employment contracts
Consumer dealings by organizations
All of the given options
Question No: 40 ( Marks: 1 ) - Please choose one
The suggested hierarchy of ADR methods suggests that:
Evaluative mediation should come first
Facilitative mediation should come first
Nonbinding evaluation should come first
Nonconsensual processes should come first
Question No: 41 ( Marks: 1 ) - Please choose one
Under which of the following situation the parties have limited rights to appeal?
Mediation
Arbitration
Conciliation
Negotiation
Question No: 42 ( Marks: 1 ) - Please choose one
In which of the following a mediator shall fully disclose and explain the involvement
of money?
Fee
Quality
Morality
Competence
Question No: 43 ( Marks: 3 )
Define the concept of Cognitive Load?
Question No: 44 ( Marks: 3 )
Write down any six dimensions of ethics in mediation.
Question No: 45 ( Marks: 3 )
Define the concept of Collaborative Law.
Question No: 46 ( Marks: 5 )
Which factors are evaluated while assessing each alternative listed in BATNA
analysis?
Question No: 47 ( Marks: 5 )
Conflict management can rightly be said an art. Discuss.
Question No: 48 ( Marks: 10 )
Discuss "Pure Mediation" in detail with its merits and demerits.
Question No: 49 ( Marks: 10 )
Conflict diagnosis is mentally challenging and time consuming. That is why most
lawyers would say that conflict diagnosis is not necessary . Do you agree? Discuss.
Spring 2009
HRM624- Conflict Management
Marks: 81
Question No: 1 ( Marks: 1 ) - Please choose one
A common conflict between brothers & sisters is known as:
Blood relation conflict
In-house conflict
Sibling rivalry
Mutual rivalry
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following statement is NOT true for competitive way of conflict
resolution?
This is a destructive way
People negotiate for problem solving
People fight with each other
All of the given options are false
Question No: 3 ( Marks: 1 ) - Please choose one
Customer remained dissatisfied with the shopkeeper s demonstration about the
product, it leads to which of the following?
Dispute
Collision
Distortion
Confusion
Question No: 4 ( Marks: 1 ) - Please choose one
In order to select the best dispute resolution method, it is necessary to engage in the
process of:
Litigation
Negotiation
Conflict diagnosis
None of the given options
Question No: 5 ( Marks: 1 )
Please choose one
Conflict can be truly signified by which of the following statement?
Always observable
Not easily apparent
Resolved automatically
All of the given options
Question No: 6 ( Marks: 1 ) - Please choose one
After receiving social stimuli, people assign meaning to what they have experienced,
which is known as:
Interpretation
Perception
Reception
Stimulus
Question No: 7 ( Marks: 1 ) - Please choose one
A conflict which is purely internal and does not involve any other person, is:
Interpersonal conflict
Intrapersonal conflict
Interpretive conflict
Not a conflict
Question No: 8 ( Marks: 1 ) - Please choose one
Differences in the way people preferentially or automatically respond to conflict
are:
Threats to self-concept & world view
Differing attributions of causation
Differences in conflict orientation
Conflicts over deeply held values
Question No: 9 ( Marks: 1 ) - Please choose one
Conflict can be taken as a challenge and could be transformed into a/an:
Threat
System
Opportunity
Weakness
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is referred to the most initial need, according to Maslow s
need hierarchy?
Safety & security needs
Self-esteem needs
Social needs
Food & shelter needs
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is the feature of competitive pattern of a conflict in
organizations?
It results in missed opportunities
It increases productivity
It results in fewer turnovers
It has less destructive political behavior
Question No: 12 ( Marks: 1 ) - Please choose one
In an interpersonal conflict where a disputant has put so much time, money and
energy into the conflict that it seems wasteful to cancel, the impediment to resolution
is:
Over commitment & entrapment
Excluded stakeholders
Jackpot syndrome
Lack of ripeness
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following statement is true regarding 'power'?
Power is always perceived by individuals
Power is always used to harm others
Power has usually negative dimensions
Power can psychologically affect the negotiation
Question No: 14 ( Marks: 1 ) - Please choose one
All of the following are sources of reward power, EXCEPT:
Authority
Resources
Evaluation standards
Personality traits
Question No: 15 ( Marks: 1 ) - Please choose one
All of the following are sources of expert power, EXCEPT:
Research
Investigation
Formal learning
Physical strength
Question No: 16 ( Marks: 1 ) - Please choose one
How does power affect BATNA (Best Alternative to a Negotiated Agreement)?
The more power a disputant has, the poorer the disputant s BATNA
The more power a disputant has, the better the disputant s BATNA
The power of one party may dominates the other party in BATNA
There is no affect of power in BATNA
Question No: 17 ( Marks: 1 ) - Please choose one
Impressions formed about people that are based upon fitting the person into various
categories are a type of impression called:
Detail processing
Data processing
Systemic processing
Category-based processing
Question No: 18 ( Marks: 1 ) - Please choose one
If shopkeeper is arguing with a customer over the price of a product, what type of
style they are adopting to resolve this issue?
Dominating or competition style
Obliging or accommodating style
Compromising style
Avoiding style
Question No: 19 ( Marks: 1 ) - Please choose one
In order to arrive at one's BATNA in a legal dispute, it is necessary to do an analysis
of the costs and benefits of litigation. It is known as:
Valuation
Resolution
Negotiation
Management
Question No: 20 ( Marks: 1 ) - Please choose one
A major problem with stereotyping is that:
It is based on logic
Stereotypes are usually correct
It is honored to be stereotyped
The attributions, one made may be totally wrong
Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following class of people see their own characteristics as changeable?
Disputed-self
Dependent-self
Independent-self
Interdependent-self
Question No: 22 ( Marks: 1 ) - Please choose one
In which of the following method individuals gather information form the scratch
during impression formation?
Dual processing
Group processing
Systematic processing
Category-based processing
Question No: 23 ( Marks: 1 ) - Please choose one
Which type of mediation would be expected to be useful if the disputants took very
extreme positions based on erroneous information about the merits of their cases?
Mediation
Facilitative mediation
Evaluative mediation
Nonbinding evaluations
Question No: 24 ( Marks: 1 ) - Please choose one
The mediator s primary function is to promote effective negotiation in:
Non-binding evaluations
Facilitative mediation
Evaluative mediation
Simple mediation
Question No: 25 ( Marks: 1 ) - Please choose one
In which type of mediation, mediator provides a range of suggested settlement
amounts?
Facilitative
Evaluative
Both facilitative and evaluative
Neither facilitative nor evaluative
Question No: 26 ( Marks: 1 ) - Please choose one
Confidentiality may be waived in all of the following circumstances, EXCEPT:
Matter not confidential to begin with
At consent of participants
At discretion of mediator
Evidence of a crime of child abuse or neglect
Question No: 27 ( Marks: 1 ) - Please choose one
Who is said to be neutral in non-binding arbitration?
Arbitrator
Corporate executive
Members in jury pool
Experts in technical area
Question No: 28 ( Marks: 1 ) - Please choose one
In which of the following process, an expert in the subject matter of the dispute or
legal expert gives an opinion of the strengths and weaknesses of each side's case?
Summary jury trial
Neutral evaluation
Dispute review board
Nonbinding arbitration
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is not the advantage of ODR?
Protect intimidated disputants
Separate enraged disputants
Handle disabilities that prevent attending sessions
ADR neutrals lose non-verbal information
Question No: 30 ( Marks: 1 ) - Please choose one
The two styles of mediation are:
Cooperative/Facilitative
Facilitative/Evaluative
Cooperative/Evaluative
Evaluative/Meditative
Question No: 31 ( Marks: 1 ) - Please choose one
Which type of mediation is typically more narrowly focused?
Bargaining-based mediation
Transformative mediation
Therapeutic mediation
Pure mediation
Question No: 32 ( Marks: 1 ) - Please choose one
The substance in negotiation refers to all of the following, EXCEPT:
Relationship
Agenda
Option
Issue
Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following dispute resolution method leaves the disputants with the
power to accept or reject a possible settlement?
Mediation
Litigation
Legislation
Arbitration
Question No: 34 ( Marks: 1 ) - Please choose one
In which type of mediation, a mediator takes the time to ensure that he or she has no
prior dealings with either disputant that might create a conflict of interest?
Facilitative
Evaluative
Both facilitative and evaluative
Neither facilitative nor evaluative
Question No: 35 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a major reason for the regulation of mediation is
to protect the rights held by the participants in mediation?
Safety issues
Conflict with other rights
Dual processes mediation
Due process consideration
Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following is a legal process whereby a neutral third party hears the
dispute and issues an award?
Litigation
Mediation
Arbitration
Collaboration
Question No: 37 ( Marks: 1 ) - Please choose one
The binding decision issued by an arbitrator is usually known as:
Non-binding arbitration
Binding arbitration
Arbitration process
Arbitration award
Question No: 38 ( Marks: 1 ) - Please choose one
The law of arbitration in Pakistan is contained in which of the following Arbitration
Act?
1960
1990
1940
1945
Question No: 39 ( Marks: 1 ) - Please choose one
Arbitration clauses are commonly used in which of the following?
Arms length disputes
Employment contracts
Consumer dealings by organizations
All of the given options
Question No: 40 ( Marks: 1 ) - Please choose one
The suggested hierarchy of ADR methods suggests that:
Evaluative mediation should come first
Facilitative mediation should come first
Nonbinding evaluation should come first
Nonconsensual processes should come first
Question No: 41 ( Marks: 1 ) - Please choose one
Under which of the following situation the parties have limited rights to appeal?
Mediation
Arbitration
Conciliation
Negotiation
Question No: 42 ( Marks: 1 ) - Please choose one
In which of the following a mediator shall fully disclose and explain the involvement
of money?
Fee
Quality
Morality
Competence
Question No: 43 ( Marks: 3 )
Define the concept of Cognitive Load?
Question No: 44 ( Marks: 3 )
Write down any six dimensions of ethics in mediation.
Question No: 45 ( Marks: 3 )
Define the concept of Collaborative Law.
Question No: 46 ( Marks: 5 )
Which factors are evaluated while assessing each alternative listed in BATNA
analysis?
Question No: 47 ( Marks: 5 )
Conflict management can rightly be said an art. Discuss.
Question No: 48 ( Marks: 10 )
Discuss "Pure Mediation" in detail with its merits and demerits.
Question No: 49 ( Marks: 10 )
Conflict diagnosis is mentally challenging and time consuming. That is why most
lawyers would say that conflict diagnosis is not necessary . Do you agree? Discuss.