Mcm 301 midterm paper fall 2010 supportive material

Mcm 301 final term quiz file
Lec 1 to 45
4 august 2010
1. Which of the following is NOT used in oral speaking style?
Select correct option:
Mostly long sentences
Personal pronouns freely
Active voice
Contractions often
1. Which one of the following should not be interpreted to mean brevity, which will
result in an incomplete message?
Select correct option:
Conciseness
Correctness
Consideration
Courtesy
2. Which of the following involves grasping what the speaker means by seeing the
ideas and information from his/her point of view?
Select correct option:
Listening
Hearing
Filtering
Speaking
3. Effective communication benefits the organization by:
Select correct option:
Creating positive image
Reducing cost
Increasing employee productivity
All of the given options
4. When using visuals in a presentation, which of the following should be avoided?
Select correct option:
Taking time to explain the visual.
Fitting the visual to the material being discussed.
Talking to the visual.
None of the given options
5. In order to listen more effectively, you should:
Select correct option:
Minimize distractions
Talk less
Pay attention to verbal and nonverbal cues
All of the given options
6. Effective writers visualize the ___________ before starting to write.
Select correct option:
Story
Reader
Colours
Publisher
7. What does communication breakdown mean?
Select correct option:
We have been ineffective in communication.
We have been effective in communication.
We have been helpful in communication.
We physically broke communication.
8. Which one of the following is not required to keep conciseness in writing?
Select correct option:
Including only relevant material
Adding extra and unrelated information
Eliminating wordy expressions
Avoiding unnecessary repetition
9. Which one of the following pattern is especially effective if the audience already
knows
10. that the problem exists?
Select correct option:
Problem/solution order
Cause/effect order
Deductive order
Inductive order
11. Quiz Start Time: 03:36 PM
Time Left 44
sec(s)
Question # 2 of 10 ( Start time: 03:36:23 PM ) Total Marks: 1
Diversity is important to the success of groups. What does it mean?
Select correct option:
Group members should tolerate diversity
Group members should encourage and support diversity
Group members should be honest in their personal views toward diversity
Co-cultures can contribute to group dysfunction if differences dominate group goals
12. In a well planned presentation where there is no need to record information that
comes up on the spot, there may be no need for:
Select correct option:
Photographic slides
Chalk or dry-erase boards
Transparencies
CD-ROM or DVD
13. _________________ is often regarded as an undesirable thing, which prevents the
best ideas from being adopted.
Select correct option:
Compromise
Compulsion
Impulsion
Perception
14. How can the credibility of a presenter be increased?
Select correct option:
Being well dressed and well groomed
Complimenting the audience
Demonstrating your sincerity
All of the given options
15. Which of the following would be the least helpful source when conducting
audience research?
Select correct option:
The program planner of the occasion where you are speaking
The website of the organization that has invited you to speak
Interviews of former members of the organization to whom you are invited to speak
News releases highlighting the organization to whom you will be speaking
16. Which one of the following seating is the least comfortable for an audience,
especially for presentations that last longer than an hour?
Select correct option:
U-formation
Modified T-formation
Conventional classroom style
Conventional theater style
17. Which type of communication it would be when co-workers decide to meet to deal
with a problem?
Select correct option:
Upward
Horizontal
Downward
Intrapersonal
18. Types of media used to direct information upward are:
Select correct option:
Reports, interoffice memos and supervisor subordinate conferences
Letters, newspapers and radio
Newspapers, books and interoffice memos
TV, radio and wall chalking
19. All of the following statements are the purposes of forming an outline for a speech
EXCEPT one.Which one is it?
Select correct option:
It helps put order to the information.
It serves as a model to check your work.
It serves as a guide from which to deliver your speech.
It helps to build confusion for the listeners.
20. Which of the following is usually related to environmental factors that affect
communication?
Select correct option:
Listener barrier
Sender barrier
Physical barrier
Resistance
21. In general, there are ________________of newspaper indexes:
Select correct option:
Two kinds
Three kinds
Many kinds
None of the given option
22. Diagrams are excellent for conveying all of the following, except :
Select correct option:
Information about size
Information about shape
Information about structure
Information about audience
23. :When centering on the audience, you start by finding _______________that
enable you to identify with them.
Select correct option:
Rare traits
Common traits
Extraordinary character
24. Speaking notes for speech should be:
Select correct option:
Legible
Unobtrusive
Detailed
Legible and unobtrusive
McM 301 final term file 2
25. An opinion, condition, value, attitude, or feeling all of the following
characteristics are express in which of the following?
Select correct option:
Thesis statement
Subject of the topic
Speech topic
References
26. ___________ itself is probably the most common barrier to effective
communication.
Select correct option:
Language
Information
Speech
Communication
27. Which of the following is a form of communication in which messages are sent to
large, public, dissimilar, anonymous, distant audiences using some intermediate
instrument of transfer?
Select correct option:
Mediated communication
Mass communication
Interpersonal communication
Group communication
28. How many purposes your introduction should have:
Select correct option:
Two
Three
Four
Five
29. Studies show that job applicants are more likely to make a favorable impression
and get a job offer when:
Select correct option:
They let the interviewer do most of the talking.
They talk too much.
They talk in a loud tone.
They talk in a low voice.
30. A simple sentence that makes a statement or expresses an attitude, opinion,
condition, position, or feeling about the subject. It is called which of the following.
Select correct option:
Speech
Thesis statement
Introduction
Outline
31. In general, there are ________________of newspaper indexes:
Select correct option:
Two kinds
Three kinds
Many kinds
None of the given option
32. All of the following are the elements of effective written communication,
EXCEPT:
Select correct option:
Courtesy
Correctness
Conciseness
Cleanliness
33. While talking to your friend underneath an elm tree, you hear the sounds of birds
singing and this distracts you from your conversation. What would you call it?
Select correct option:
Feedback
Psychological noise
Physical noise
Physiological noise
34. When considering objects or models as visual aids, the presenter should consider
which of the following point?
Select correct option:
Objects and models are too big to use in a presentation
Audience-members can easily learn as much from other visual aides
The object or model needs to be passed around the audience during the speaker's
presentation so the audience-members can get a look at it while it is described
There are situations in which the object being discussed or a realistic model makes the
best support
35. Which phrase shows the key rule to make a good speech?
Select correct option:
To keep in mind that audiences care most about things that directly affect them.
To avoid the audience’s choice and most about things that directly affects them.
Centering on the self
To keep in mind that idea that is presented in speech.
36. Which of the following pattern is not a specific organizational pattern?
Select correct option:
Spatial
Chronological
Topical
Deductive
37. Which of the following is NOT a form of nonverbal communication?
Select correct option:
Gestures
Facial expressions
Appearance
A radio interview
38. All of the following are the common reasons for disruptive behavior EXCEPT
one. Which one is that?
Select correct option:
Resistance to change
Resentment of the presenter
Repetition of behavior that is successful for the detractor
Reappearance of the presenter
39. Partial or marginal listening can distort the intent of which of the following?
Select correct option:
Message
Channel
Source
All of the given options
40. Which of the following is NOT used in oral speaking style?
Select correct option:
Mostly long sentences
Personal pronouns freely
Active voice
Contractions often
41. All of the following are correct about magazines except:
Select correct option:
Magazine articles tend to be shorter and more general.
Magazines are a type of periodical.
Magazines publish articles written for a general audience.
Articles in magazines usually include bibliographies
42. Effective writers visualize the _________ before starting to write.
Select correct option:
Story
Reader
Colours
Publisher
43. When should you leave your name and phone number in a voice mail message?
Select correct option:
In the beginning
In the middle
In the end
At any time, as long as you provide this information
44. Mediated communication occurs through:
Select correct option:
Letters, reports, forms and interoffice memoranda
Letters, newspapers and radio
Newspapers, books and TV
TV, radio and wall chalking
45. Which one of the following information is true about bar charts, simple column
charts and multi-column charts?
Select correct option:
All can be used effectively for the same purpose
Can be used to illustrate varied values
Are usually illegal for visual aids
Are usually not good visual aids
46. All of the following tactics can be employed for dealing with disruptive incidents
EXCEPT:
Select correct option:
Detour
Delay
Dismiss
Drag
47. Which one of the following arrangement is a modification of conventional classroom
seating?
Select correct option:
U-formation
T-formation
Modified T-formation
V-formation
48. What is the basic requirement of Coordinating behavior?
Select correct option:
It requires that group members be in the same geographic area
It requires the use of verbal communication only
It requires the use of nonverbal communication only
It requires the exchange of messages whether verbal or nonverbal
49. Which of the following is the most appropriate definition of group communication?
Select correct option:
Two or more persons who are interacting with one another during which mutual influence is taking
place
Any interaction between two or more persons
Any time two or more persons influence each other
Any collection of two or more persons
50. Which of the following are the factors involved in nonverbal communication?
Select correct option:
Appearance, facial expressions
Eye contrast, gestures, touch
Posture, voice, silence, time, and space
All of the given options
51. All of the following are the types of comments from an audience EXCEPT:
Select correct option:
Agreement
Addition
Objection
Arbitrate
52. When applied to business messages 'correctness' means all of the following, EXCEPT:
Select correct option:
Use the right level of language
Check accuracy of words, information and data
Use correct grammar and punctuation
Check font style
53. All of the following are the examples of touching, EXCEPT:
Shake hand
A hug
A pat
Drawing the eyebrow down
54. At what point does an introduction begin?
It begins the moment you address the audience.
It begins at the middle of your speech.
It begins at any moment during your speech.
All of the given options
55. What do we call to the person who transmits the message?
Sender
Channel
Receiver
Decoder
56. Which one of the following is a method of arranging informa¬tion by dividing it into parts?
Spatial pattern
Chronological pattern
Topical pattern
Logical pattern
57. A presenter can prepare effective responses to questions by following all of the given steps
EXCEPT one. Which one is that?
Anticipating
Answering
Recording
Rehearsing
58. All of the following statements are the purposes of forming an outline for a speech EXCEPT
one. Which one is it?
It helps put order to the information.
It serves as a model to check your work.
It serves as a guide from which to deliver your speech.
It helps to build confusion for the listeners.
59. Supporting material can serve which of the following functions?
Select correct option:
Apply clarity
Increase interest
Provide proof
All of the given options
60. The purpose of your message will determine:
Select correct option:
How much you need to know about your reader.
How much you need to know about your idea.
How much you need to know about the background of your letter.
All of the given options
61. Which of the following pattern is most appropriate when you used the problem/solution
method?
Select correct option:
Spatial
Chronological
Topical
Logical
62. All of the following statements about groups are true, EXCEPT:
Select correct option:
Group members strive to achieve some common purpose
Group members influence and are influenced by one another
Group members are interdependent
Group members must interact face-to-face.
63. Which of the following method is generally preferred when presenting positive or good-news
information?
Select correct option:
Direct method
Indirect method
Supporting method
Sustaining method
64. _____________is a process which demands that full attention be paid to the spoken material.
Select correct option:
Speaking
Listening
Hearing
Dialogue
65. Which of the following would be a negative result of failing to analyze the audience
properly?
Select correct option:
Assuming that gender stereotypes still hold true
Offending audience members with a position that is contrary to their religious/moral beliefs
Using jargon or vocabulary that is inappropriate for the audience's educational level
All of the above
66. All of the following are the types of comments from an audience EXCEPT:
Select correct option:
Agreement
Addition
Objection
Arbitrate
67. All of the following statements are the purposes of forming an outline for a speech EXCEPT
one. Which one is it?
Select correct option:
It helps put order to the information.
It serves as a model to check your work.
It serves as a guide from which to deliver your speech.
It helps to build confusion for the listeners.
68. Which one of the following is not required to keep conciseness in writing?
Select correct option:
Including only relevant material
Adding extra and unrelated information
Eliminating wordy expressions
Avoiding unnecessary repetition
69. While preparing for effective business writing Drafting Stage involves all of the following,
EXCEPT:
Select correct option:
Developing appropriate beginning paragraph
Composing the body
Developing appropriate ending paragraph
Editing
70. Which of the following is NOT the stage of effective business writing?
Select correct option:
Planning Stage
Organizing Stage
Drafting Stage
Theater Stage
71. Effective communication benefits the organization by:
Select correct option:
Creating positive image
Reducing cost
Increasing employee productivity
All of the given options
72. Which of the following is/are example(s) of interpersonal exchange?
Select correct option:
Conversations
Dialogues
Small group discussions
All of the given options
73.
Broadly classifying the barriers, how many kinds of communication barriers?
Select correct option:
Three
Four
Five
more than seven
74. Which of the following is the appropriate response to a comment of agreement?
Select correct option:
I agree with it.
That's a very good point
Thank you
That’s not right
75. A speech designed to change or reinforce the audience's beliefs or actions. This is an
example of:
Select correct option:
Informative speech
Ceremonial speech
Persuasive speech
None of the given options
76. A presenter who speaks too loudly may be perceived as which of the following?
Select correct option:
Bombastic
Aggressive
Insensitive to listeners
All of the given options
77. What is involved in communication process?
Select correct option:
Idea-encoding-channel-decoding-feedback
Idea-information- channel- receiver
Information-channel-receiver
Sender-receiver-channel
78. While determining the order of the topics, one should review the outline, keeping all of the
following questions in mind, EXCEPT:
Select correct option:
Are the ideas of equal importance presented in a parallel manner?
Is the sequence of the topics appropriate for the development method I am using?
Is the sequence of the topics likely to add clarity to my message?
Are related topics properly shuffled?
79. How many components do self-concept has?
Select correct option:
Two
Five
Four
Three
80. When do you think groups, rather than individuals working alone, should be used
to solve a problem?
Select correct option:
When the task requires a limited amount of information and skills
When a quick resolution is essential
When commitment to the decision is important
When the task is fairly simple and straightforward
81. Which of the following can help the presenter to avoid a computer catastrophe?
Select correct option:
Have a contingency plan
Have back-up technical support available
Use the Internet in real-time
Have a contingency plan and back-up technical support available
82.
Which of the following method of outlining speech is generally preferred for
negative news messages?
Select correct option:
Direct method
Indirect method
Supporting method
Sustaining method
83. Which type of speaking relies on speaking notes?
Select correct option:
Manuscript
Memorized
Impromptu
Extemporaneous
84.
A good rule to recall when using statistics is:
Select correct option:
The more statistics, the better the effectiveness
Statistics should include several places past the decimal point for effect
Rounding and using a few key statistics is ineffective tough
Rounding and using a few key statistics is generally most effective
85. Diversity is important to the success of groups. What does it mean?
Select correct option:
Group members should tolerate diversity
Group members should encourage and support diversity
Group members should be honest in their personal views toward diversity
Co-cultures can contribute to group dysfunction if differences dominate group goals
?
86.
Which of the following is true about goodwill messages?
Select correct option:
Seemingly informative
Presented to change attitudes
Presented to change behaviors
All of the given options
87.
Intrapersonal communication processes depend on how many qualities of the
communicator?
Select correct option:
Four
Five
Eight
More than ten
Armaan: a
88. All of the following are considered as some basic truths about human nature that
help us humanize our business messages, EXCEPT:
Select correct option:
People are self-centered
People are defensive
People are perfect
People expect courtesy
Armaan: c
89. Which of the following is not suggested for an appropriate ending of business
writing?
Select correct option:
Keep the ending paragraph as long as circumstances allow.
Avoid the inclusion of negative information in the ending.
Include reader-benefit material, if appropriate.
State who is to perform the desired action if the action is to be performed by someone
other than the reader.
90. Which of the following is(are) the example of public(s) that organizations
communicate with, in external communication?
Select correct option:
Consumers
Stockholders
Government agencies
All of the given options
Armaan: d
91.
All of the following are the different types of Buffer EXCEPT:
Select correct option:
Agreement
Fairness
Cooperation
Bad news
Armaan: d
92.
All of the following are the levels of listening except:
Select correct option:
Active Listening
Protective Listening
Partial Listening
Critical Listening
93. Writing with a you-attitude shows sincere ______________ for the reader.
Select correct option:
Apathy
Concern
Sympathy
Curiosity
94. To begin a disappointed newsletter with a negative information, ______________
a negative situation.
Select correct option:
Eases
Reduces
Complicates
Relieves
Armaan: c
95. All of the following steps are essential to an effective response of questions
EXCEPT:
Select correct option:
Listen
Discern
Anticipation
Answer
96. All of the following are correct when it comes to writing disappointing news
letters EXCEPT:
Select correct option:
Avoid the use of negative words or phrases.
Avoid making suppositions that are not likely to occur.
Avoid a meaningless closing.
Avoid a neutral or buffered opening.
97. Excitement is communicated by:
Select correct option:
A high-pitched voice
Rapid rate of speaking
Shrill voice
All of the given options
98. Nonverbal messages are extremely important because ______________.
Select correct option:
They comprise well over half of our communication in face-to-face settings.
They are often more reliable because they are hard to fake.
In a number of situations, we rely on them more than on verbal cues.
Of all of the given reasons
99. Which one of the following refers to the seating arrangement in which people in
the audience are seated in rows and columns without tables?
Select correct option:
100. Order letters are usually written, when ____________ are not available.
Select correct option:
a. format memo
101. Which of the following is not a part of writing plan of a reservation letter?
Select correct option:
102. In written communication active verbs help make sentences more:
Select correct option:
d
103. All of the following are the characteristics of concrete writing EXCEPT:
Select correct option:
d
104. _______________ is the language of business correspondence written for a
general readership.
Select correct option:
b
105. All of the following are achieved by adopting audience centered tone in a
disappointing news message,EXCEPT:
Select correct option:
d
106. Motivation is the process of:
Select correct option:
a
107. A presenter who consistently speaks at a rapid rate may be perceived as:
Select correct option:
all given option
108. Which of the following process is the automatic psychological process of
receiving aural stimuli?
Select correct option:
Made by Armaan Makhani
Contact me :armaan.makhani@gmail.com
Mcm301
Above 90 mcqs
Lec 1 to 22
1. All of the following are the types of periodical except:
Select correct option:
Journals
Magazines
Newspapers
Note-cards
2. verbal communication one’s physical appearance affects the______________.
Select correct option:
Message
Channel
Sender
Status
3. What is involved in communication process?
Select correct option:
Idea-encoding-channel-decoding-feedback
Idea-information- channel- receiver
Information-channel-receiver
Sender-receiver-channel
4. word 'intrapersonal' means:
Select correct option:
Within the person
Outside the person
Not personal
Impersonal
5. In USA, maintaining eye contact while talking with elders show confidence, in Pakistan, it
shows disrespect.What does this example depict?
Select correct option:
The interpretation of body language is universal.
The interpretation of body language is not universal.
The interpretation of body language is same worldwide.
The interpretation of body language is global.
6. Which of the following process is the automatic psychological process of receiving aural
stimuli?
Select correct option:
Listening
Hearing
Filtering
Speaking
7. Types of media used to direct information upward are:
Select correct option:
Reports, interoffice memos and supervisor subordinate conferences
Letters, newspapers and radio
Newspapers, books and interoffice memos
TV, radio and wall chalking
8. Which one of the following defines interpersonal communication as communication that
occurs between people who have known each other for some time?
Select correct option:
Developmental view
Contextual view
Relative view
Virtual view
9. What does frequent eye contact show?
Select correct option:
Tension
Liking
Rejection
Boredom
10. Poor retention either on the part of the sender or on the part of the receiver can create
problems or lead to______________.
Select correct option:
Misunderstanding
Hatred
Understanding
Generousity
11. Which type of communication it would be when subordinates update their superiors by
telling them about problems at the workplace?
Upward
Horizontal
Downward
Group
12. Probing is:
Select correct option:
Attempting to explain what the sender's statement means.
Attempting to gain additional information, continue the discussion, or clarify a point.
Attempting to discover completely what the sender means.
Making a judgment about the worth of sender's statement.
13. Question # 3 of 10 ( Start time: 09:46:57 PM ) Total Marks: 1
Which of the following is the first step in order to overcome communication barriers?
Select correct option:
To recognize the most common barriers and then, understand their negative impact on
communication
To recognize the most common barriers and then, find the positive aspects
To find the rare barriers and understand their negative impact
All of the given options
14. How many categories do feedback has?
Select correct option:
354 10
15. Which of the following is/are example(s) of interpersonal exchange?
Select correct option:
Conversations
Dialogues
Small group discussions
All of the given options
16. How many words is average speaker’s rate per minute?
Select correct option:
100 to 150
400 to 500
More than 500
Countless
.
17. Which of the following is a form of communication in which messages are sent to large,
public, dissimilar, anonymous, distant audiences using some intermediate instrument of
transfer?
Mediated communication
Mass communication
Interpersonal communication
Group communication
18. Which of the following is correct about human memory?
Not very sharp
Reconstructive
Poorly developed
All of the given options
19. Which one of the following pattern is especially effective if the audience already knows
that the problem exists?
Problem/solution order
Cause/effect order
Deductive order
Inductive order
20. Which of the following is not a demographic characteristic?
Sex
Age
Cultural background
Attitude
21. The term pitch refers which of the following?
The degree of lowness of sound
The degree of highness of sound
The degree of highness or lowness of a sound
All of the given options
22. All of the following are the elements of communication process. EXCEPT:
Sender
Message
Channel
Creativity
23. Which one of the following statement defines situational context of interpersonal
communication?
It concerns your reactions to the other person.
It deals with the psycho-social "where" you are communicating.
It is who you are and what you bring to interaction.
It deals with the physical "where" you are communicating.
24. All of the following are the barriers to communication, EXCEPT:
Over communication
Conflicting information
Language difference
Composing message at proper level
25. Which of the following involves grasping what the speaker means by seeing the ideas and
information from his/her point of view?
Select correct option:
Listening
Hearing
Filtering
Speaking
26. Self-confident individuals usually stand more erect than those:
Select correct option:
who lack confidence
who are over-confident
who are submissive
who are arrogan
27. A presenter who speaks too loudly may be perceived as which of the following?
Select correct option:
Bombastic
Aggressive
Insensitive to listeners
All of the given options
28. Which of the following pattern is not a specific organizational pattern?
Select correct option:
Spatial
Chronological
Topical
Deductive
29. The word 'communication' is derived from a Latin word ‘communico’, which means:
Select correct option:
To share
To respond
To give
To tell
30. Which of the following barriers are most often the hardest to identify and reduce or
eliminate?
Select correct option:
Physical barriers
Listener barriers
Sender barriers
None of above
31. _____________is a process which demands that full attention be paid to the spoken
material.
Select correct option:
Speaking
Listening
Hearing
Dialogue
32. Which of the following statement has biased language?
Select correct option:
Most Germans are direct in their communication.
Jews generally make good businesspeople.
Some Japanese businesspeople cannot speak English.
Older people generally have lower energy levels.
33. All of the following are the categories of feedback, except:
Select correct option:
Evaluation
Interpretation
Probing
Noise
34. Articulate speech is characterized by:
Select correct option:
Correct pronunciation and clear enunciation
Vocal trait
Combination of pitch and strength
More clearly express or magnify meaning
35. Which of the following pattern is most appropriate when you used the problem/solution
method?
Select correct option:
Spatial
Chronological
Topical
Logical
36. Where does immediacy come from during a presentation?
Select correct option:
Looking at your notes
Standing
Dressing with authority
Making eye contact
37. Which one of the following is a method of arranging informa¬tion by dividing it into
parts?
Select correct option:
Spatial pattern
Chronological pattern
Topical pattern
Logical pattern
38. All of the following are the levels of communication. EXCEPT:
Select correct option:
Intrapersonal Communication
Interpersonal Communication
Mediated Communication
Frame Communication
39. Which of the following is the first step in order to overcome communication barriers?
Select correct option:
To recognize the most common barriers and then, understand their negative impact on communication
To recognize the most common barriers and then, find the positive aspects
To find the rare barriers and understand their negative impact
All of the given options
40. Audience information such as age, gender, education, and socioeconomic status falls into
a category known as
Select correct option:
Profiling
Demographics
Topoi
MYGLO
41. Jumps to conclusions. This is an example of:
Select correct option:
Listener barrier
Sender barrier
Physical barrier
Noise
42. Mediated communication occurs through:
Select correct option:
Letters, reports, forms and interoffice memoranda
Letters, newspapers and radio
Newspapers, books and TV
TV, radio and wall chalking
43. It is always easier to communicate at the __________________.
Select correct option:
Peer level
Differing status
Different position
Different class
44. A presenter can prepare effective responses by which of the following?
Select correct option:
Anticipating
Answering
Revising
All of the above
45. Which one of the following is a planned and rehearsed speech that uses different words
during rehearsals?
Select correct option:
Manuscript speech
Memorized speech
Impromptu speech
Extemporaneous speech
46. All of the following are correct about magazines except:
Select correct option:
Magazine articles tend to be shorter and more general.
Magazines are a type of periodical.
Magazines publish articles written for a general audience.
Articles in magazines usually include bibliographies
47. _______________can also seriously impede the transmission of ideas.
Select correct option:
Tolerance
Broadsides
Prejudice
Acceptance
48. Which of the following involves grasping what the speaker means by seeing the ideas and
information from his/her point of view?
Select correct option:
Listening
Hearing
Filtering
Speaking
49. Effective internal communication helps to increase the job ______________.
Select correct option:
Absenteeism and depression
Dejection and output
Grievances and sadness
Satisfaction and productivity
50. On the average, how faster a person can think than the listener can talk?
Ten times
Five times
Four times
Three times
51. An effective presenter uses pitch changes to indicate a change in the message. At the end
of a sentence, raising the pitch signifies which of the following?
A question
Statement
Speech
Confess
52. Fillers _________________ the continuity of communication.
Develop
Emphasize
Interrupt
Build up
53. In USA, maintaining eye contact while talking with elders show confidence, in Pakistan, it
shows disrespect.What does this example depict?
Select correct option:
The interpretation of body language is universal.
The interpretation of body language is not universal.
The interpretation of body language is same worldwide.
The interpretation of body language is global.
54. All of the following are the purposes of introduction except:
Getting the audience's attention
Introducing your thesis
Establishing your rapport or credibility with the audience
Avoid to the audience
55. Business associates can be a helpful source for:
Identifying probable questions and objections
Can reveal questions and concerns
It is helpful to recall the questions
None of the given options
56. What is involved in communication process?
Select correct option:
Idea-encoding-channel-decoding-feedback
Idea-information- channel- receiver
Information-channel-receiver
Sender-receiver-channel
57. Which of the following involves grasping what the speaker means by seeing the ideas and
information from his/her point of view?
Select correct option:
Listening
Hearing
Filtering
Speaking
58. Which one of the following defines interpersonal communication as communication that
occurs between people who have known each other for some time?
Select correct option:
Developmental view
Contextual view
Relative view
Virtual view
59. _____________is a process which demands that full attention be paid to the spoken
material.
Select correct option:
Speaking
Listening
Hearing
Dialogue
60. Which of the following pattern is most appropriate when you used the problem/solution
method?
Select correct option:
Spatial
Chronological
Topical
Logical
61. Which one of the following is an interpersonal need to exercise leadership and prove
one's abilities?
Select correct option:
Inclusion
Control
Affection
Power
62. In general, there are ________________of newspaper indexes:
Select correct option:
Two kinds
Three kinds
Many kinds
None of the given option
63. Partial or marginal listening can distort the intent of which of the following?
Message
Channel
Source
All of the given options
64. The quality of tone is a combination of which of the following?
Select correct option:
Pitch, strength and character
Pitch, strength and volume
Volume, rate and fillers
Fillers, character and volume
65. All of the following are the levels of listening except:
Active Listening
Protective Listening
Partial Listening
Critical Listening
66. Which of the following process is the automatic psychological process of receiving aural
stimuli?
Select correct option:
Listening
Hearing
Filtering
Speaking
67. While you plan to make a good speech, you must be engaged in which of the following?
Select correct option:
Audience-centered approach
Self-centered approach
Theme or idea of the subject
Results
68. Bcc stands for:
Select correct option:
Blind carbon copy
Blind compiled copy
Branded carbon copy
Branded compiled copy
69. While writing a letter to inquire about the people, one should keep in mind all of the
following, except:
Select correct option:
Respect human rights, both legal and moral
Ask only for info related to the job
Stress unrelated information/ facts
Structure the questions around the job
1. How we can better our communication skills by Cost reduction? Explain (5 marks)
2. Discuss the demographic factors? (5 marks)
3. Discuss the different source of information that is used to collect information