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Assignment :
Suppose Areva worldwide Ltd is an IT consulting company focused on maximizing customer’s satisfaction and return on investment by delivering high- quality software solutions. An IT manager of a call center comes to Areva worldwide Ltd and communicates the requirements of his software application to Areva worldwide Ltd’s software engineer. The requirements are mentioned below.
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a) An email application with task/contact manager and calendar.
b) An anti virus / virus scanner application.
c) A browser that facilitate searching, navigation and audio streaming.
d) Automatic call distribution programs that do even distribution of incoming calls to teams of customer-service representatives trained either to take orders, provide support.
You are required to identify the software postures for the above applications (for a, b, c, d) and explain them.
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