MGMT623 Assignment
Reply With QuoteCase: The New Head
Marks: 15
It took the board of trustees of Rahmat Eye Hospital almost eleven months to choose a new
administrator. Their final choice was Murad Hassan, an associate administrator at a large health-care
facility in Islamabad. The initial list of candidates included twelve administrators from other
hospitals and health-care units throughout the country, as well as 148 other candidates with varying
degrees of health-care experience and education.
One of the primary reasons to choose Murad Hassan was his success; he has had in implementing a
number of significant changes in his health-care facility. Over the objectives of many of the
personnel, Murad Hassan led the battle to computerize the system. There are now computers in every
room of the department and patient information is entered and retrieved directly from these machines.
The cost of this innovation was high, but the reputation of the health-care facility rose dramatically
and Murad Hassan wound up being interviewed on a number of local and national TV programs.
Another of Murad's strong points, to put it in the words of one of the trustees, is that he "looks like an
administrator and acts like one." Another said he has "presence." A third said, "When he talks to you,
you know that he is in charge. He has 'administrator' written all over him."
These comments explain why Murad Hassan was chosen for the job. However, there are some people
on the board who believe he may not be the best person for the job. One who has had doubts
expressed them this way, "He is pre-occupied with his task compliance, but I don't know how well he
interacts with people. He is very clever in getting himself involved in activities that help focus the
spotlight on him. However, he has never had to deal with a human relations problem. He spends most
of his time dealing with technical problems and trying to figure out ways to hold down operating
costs. That's all well and good, but there is more to an administrator's job than that. We are looking
for someone who can interact well with the public, deal with a variety of different groups including
trustees, doctors, nurses, and other support personnel, reduce costs, and help the hospital gain a
national reputation. I just hope he's up to it."
Questions
1.
2.
Have the trustees allowed trait theory to influence their decision? Explain.
In your opinion, Murad Hassan possesses which type of leadership behavior according to
Michigan studies.
