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Thread: HRM624 Conflict Management FINALTERM solve papers fall 2011-2012

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    18 HRM624 Conflict Management FINALTERM solve papers fall 2011-2012

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    Question No: 1 ( Marks: 1 ) - Please choose one
    The only constant thing in this world is:
    ► Values
    ► Change
    ► Conflict
    ► Perception

    Question No: 2 ( Marks: 1 ) - Please choose one
    Which of the following method of negotiation involves only one neutral party to resolve a conflict among disputants?
    ► Mediation
    ► Simple negotiation
    ► Unassisted negotiation
    ► Negotiation with advocates

    Question No: 3 ( Marks: 1 ) - Please choose one
    Which one of the following is likely to be highest level of trust?
    ► Calculus-based
    ► Experience-based
    ► Knowledge-based
    ► Identification-based

    Question No: 4 ( Marks: 1 ) - Please choose one
    One of the parties is willing to take a risk that s/he will lose for the opportunity to obtain a huge recovery is what type of barrier in conflict resolution?
    ► Jackpot syndrome
    ► Lack of ripeness
    ► Loss aversion
    ► Mistrust

    Question No: 5 ( Marks: 1 ) - Please choose one
    Which of the following style demonstrates a low level of concern for a person himself and a high level of concern for others?
    ► Compromising
    ► Integrating
    ► Obliging
    ► Avoiding

    Question No: 6 ( Marks: 1 ) - Please choose one
    A manager of the restaurant has dismissed the waiter from his job because he served rotten food to a customer. This is the example of what type of power?

    ► Referent power
    ► Coercive power
    ► Normative power
    ► Reward power

    Question No: 7 ( Marks: 1 ) - Please choose one
    Physical strength is the source of which power?

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    ► Coercive power
    ► Referent power
    ► Normative power
    ► Expert power

    Question No: 8 ( Marks: 1 ) - Please choose one
    Diversity issues are related to all of the following, EXCEPT:
    ► Power
    ► Culture
    ► Stereotyping
    ► Compromise

    Question No: 9 ( Marks: 1 ) - Please choose one
    The type of power which influences people by offering them something they want, is known as:
    ► Reward power
    ► Normative power
    ► Coercive power
    ► Referent power

    Question No: 10 ( Marks: 1 ) - Please choose one
    In stereotyping we draw inferences about a personís:
    ► Past, present and future
    ► Anticipated traits and behaviors based on logic
    ► Anticipated behaviors based on his/her social category
    ► All of the given options

    Question No: 11 ( Marks: 1 ) - Please choose one
    Over emphasis on a piece of information which may not be so important to determine a certain event, is representing which of the following aspect of stereotype?

    ► Explaining away
    ► Selecting Weighting Processes
    ► Stereotype over interpretation
    ► Stereotype consistent perception

    Question No: 12 ( Marks: 1 ) - Please choose one
    The mediatorís primary function is to narrow the gap between extreme disputants' positions by providing evaluations of the merits of the dispute in:
    ► Mediation
    ► Evaluative mediation
    ► Facilitative mediation
    ► Nonbinding evaluations

    Question No: 13 ( Marks: 1 ) - Please choose one
    Which of the following is the most basic form of nonbinding evaluation consisting of an adjudication process and its outcome is not obligatory?




    ► Summary jury trial
    ► Neutral evaluation
    ► Minitrial
    ► Nonbinding arbitration

    Question No: 14 ( Marks: 1 ) - Please choose one
    In which of the following, entities are created by contract to resolve disputes as they arise in the course of ongoing projects?
    ► Nonbinding arbitration
    ► Summary jury trial
    ► Neutral evaluation
    ► Dispute review board

    Question No: 15 ( Marks: 1 ) - Please choose one
    The process of negotiation refers to all of the following, EXCEPT:
    ► The communication between parties
    ► The relationships among parties
    ► The bone of contention
    ► The styles parties adopt

    Question No: 16 ( Marks: 1 ) - Please choose one
    Which of the following is a legal process whereby a neutral third party hears the dispute and issues an award?
    ► Litigation
    ► Mediation
    ► Arbitration
    ► Collaboration

    Question No: 17 ( Marks: 1 ) - Please choose one
    The suggested hierarchy of ADR methods suggests that:
    ► Evaluative mediation should come first
    ► Facilitative mediation should come first
    ► Nonbinding evaluation should come first
    ► Nonconsensual processes should come first

    Question No: 18 ( Marks: 1 ) - Please choose one
    Which of the following is a clear picture of Individualistic culture?
    ► It provides more opportunities to promote an individual
    ► Its preferences and structures tend to be invisible to inhabitants
    ► It provides more opportunities to handle a conflict in a better way
    ► All of the given options

    Question No: 19 ( Marks: 1 ) - Please choose one
    Theory of Social Ecology includes which of the following important institutions for operation of all human beings?

    ► Mass media
    ► Court systems
    ► School Organizations
    ► All of the given institutions

    Question No: 20 ( Marks: 1 ) - Please choose one
    Which of the following is/are the motivating factor/s for the individual during a conflict?
    ► Principles
    ► Aspirations
    ► Values
    ► All of the given options

    Question No: 21 ( Marks: 1 ) - Please choose one
    Which of the following power is the flip side of Coercive power?
    ► Reward/exchange power
    ► Normative power
    ► Expert power
    ► Referent power

    Question No: 22 ( Marks: 1 ) - Please choose one
    The major problem with stereotyping is/are:
    ► It is undignified to be stereotyped
    ► The attributions one makes may be totally wrong
    ► Stereotypes are usually based on limited knowledge
    ► All of the given options

    Question No: 23 ( Marks: 1 ) - Please choose one
    Who has no independent decision-making power?
    ► Civil Judge
    ► Mediator
    ► Advocate
    ► Councilor

    Question No: 24 ( Marks: 1 ) - Please choose one
    Mediation is distinguished from other ADR processes in which of the following way?
    ► In mediation, the neutral party issues a decision
    ► In mediation, the neutral party does not issue a decision
    ► In mediation, the disputants do not retain the power to settle
    ► All of the given options

    Question No: 25 ( Marks: 1 ) - Please choose one
    In which type of mediation, mediator provides a range of suggested settlements?
    ► Facilitative
    ► Evaluative
    ► Both facilitative and evaluative
    ► Neither facilitative nor evaluative

    Question No: 26 ( Marks: 1 ) - Please choose one
    How mediators deal with legal issues during the mediation process?
    ► Through Privileged communications
    ► Advice to seek guidance from legal expert
    ► Do not face any legal issues during mediation
    ► Use their own expertise of law

    Question No: 27 ( Marks: 1 ) - Please choose one
    In which of the following nonbinding evaluation process representatives of the disputants have the authority to settle the case?
    ► Summary jury trial
    ► Neutral evaluation
    ► Minitrial
    ► Dispute Review Board

    Question No: 28 ( Marks: 1 ) - Please choose one
    The effectiveness of organizational conflict management has been recognized lately by the development of:
    ► Dispute resolution systems
    ► Court connected ADR
    ► Online ADR
    ► Med-Arb

    Question No: 29 ( Marks: 1 ) - Please choose one
    In which of the following process the case is presented to an arbitrator who decides but keeps the decision secret and then the disputants attempt to mediate a settlement?
    ► Med-Arb
    ► Arb-Med
    ► Incentive Arbitration
    ► Ombuds

    Question No: 30 ( Marks: 1 ) - Please choose one
    Conflicts can be prevented and minimized by addressing them at:
    ► Provincial Level
    ► Federal Level
    ► Local community level
    ► Central Level

    Question No: 31 ( Marks: 1 ) - Please choose one
    All of the following are tactics used in evaluative mediation EXCEPT:
    ► Conflict escalation
    ► Instilling doubt
    ► Case evaluation
    ► Caucusing

    Question No: 32 ( Marks: 1 ) - Please choose one
    All of the following are tactics used in integrating style of negotiation EXCEPT:
    ► Expanding the pie
    ► Undercutting
    ► Logrolling
    ► Bridging

    Question No: 33 ( Marks: 3 )
    Why most of the People indulge in Stereotyping inspite of in-depth investigation?

    Question No: 34 ( Marks: 3 )
    In which situation, mediation is recommended the most?

    Question No: 35 ( Marks: 3 )
    What factors should be considered before conducting the process of arbitration?

    Question No: 36 ( Marks: 5 )
    If the extreme enemies want to adopt the means other than litigation to resolve their issue, which method would be the most effective for them?

    Question No: 37 ( Marks: 5 )
    Describe a situation in which 'Avoidance' could be the best possible solution.

    Question No: 38 ( Marks: 5 )
    What steps should be followed after the arbitration process for making it successful?

    Question No: 39 ( Marks: 10 )
    What are the main differences between Facilitative and Evaluative mediation?

    Question No: 40 ( Marks: 10 )
    Write down at least TEN reasons of uniqueness of the mediation.
    [/B]
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