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Thread: ENG301 Business Communication Assignment 2 May 16,2010

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    Senior Member viki's Avatar
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    Post ENG301 Business Communication Assignment 2 Solution May 16,2010

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    Question#1
    What is grapevine communication? Why does it develop?
    Describe its advantages and disadvantages?

    ANSWER:
    Grapevine Communication:
    “Grapevine communication is the informal transmission of information, gossip or rumor from person to person.
    The grapevine is the informal information network within every organization.”

    Reasons Which Develop Grapevine Communication:
    The grapevine is the informal passing of information through the organization.
    The grapevine exists in organizations for many reasons:
    a)- The grapevine arises from social interactions.
    b)- It is the expression of their natural motivation to communicate.
    c) -It is the exercise of their freedom of speech and is a natural, normal activity.
    d)- The grapevine starts early in the morning in the car pools.
    e)-Once everyone has arrived at work, grapevine activity takes place nearly all day long down hallways, around corners, in meetings, and especially by the coffee machine.
    f)- The peak time of the days are breaks and lunch hour during which management has little or no control over the topics of conversation.
    Advantages:
    1. The grapevine is flexible and can spread information faster than the formal communication channels.
    2. It is also capable of penetrating even the tightest security because it cuts across organizational lines and deals directly with people.
    3. Dealing effectively with the grapevine is a challenge that will always be a part of a manager's job. Those who are able to understand the power of the grapevine will be better prepared to utilize it to provide stability and credibility in the work environment that is needed in order to achieve organizational goals.

    Disadvantages:
    1. The grapevine is less accurate than it is because its errors tend to be more dramatic and consequently are more impressed on one's memory than its day-to-day routine accuracy.
    2. The grapevine is not trustable always as it does not follow the official path of communication and is spread more by gossips and unconfirmed report.
    3. Messages from the grapevine are often lacking in all the details so that the message is subject to misinterpretation.

    Question#2
    Discuss the main idea of rhetorical theory of communication. Why is it more important than two other theories of communication?

    ANSWER:
    Rhetoric theory:
    “Rhetoric theory offers a circular model of communication and focuses on the response of the message.”
    Rhetorical theorists provide an important addition to a communication model for business communicators.
    The model of rhetoric theory is circular, not linear.
    In this theory the element of feedback is involved in it and by using feedback we can condition our message according to that. We can understand its importance from the fact that we can get desired result of our message by using the feedback in a proper way.

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    It is important than two other theories due to:

    Rhetorical theory is the best of these as it incorporates the aspects of accuracy and situation from electronic theory and social environment theory respectively.
    Rhetorical theory includes the aspect of feedback that is why it becomes a circular process while in other theories which are linear only information is sent to the audience and element of feedback is missing.
    We can understand its importance from the fact that we can get desired result of our message from our customers by using the feedback in a proper way and also can make better relation with our customers.
    So, Rhetorical Theory is more important than others because in this era customers are most important for the business organizations.
    Question#3
    Make the following sentences precise.

    ANSWERS:

    1. For additional information, please do not hesitate to contact us at 555-0001.


    For more information, contact us at 555-0001.


    2. Please find enclosed a copy of the required document.


    Find enclosed copy of required document.


    3. Owing to the fact that heavy rain was forecasted for June 13, the picnic was rescheduled for June 20.


    Due to forecasted heavy rain for June 13, the picnic was rescheduled for June 20.


    4. He is a man who is admired.


    He is an admirable man.


    5. Ventura county is located in California.


    Ventura located in California.




    Q.1
    As an owner of a book depot, write a letter to the manager of Ferozesons Pvt. Limited inquiring about books on business communication




    Answer:

    Vu bookshop
    Gulgasht, Multan.

    Saturday, May 15, 2010
    The Manager,
    Ferozesons (Pvt.).Ltd


    Dear Sir,
    May I have your latest catalogs and prices lists and other information about all varieties the books on “Business Communication”? Please inform us if you can supply books for resale. We look forward to an early reply so that we may proceed with execution of orders

    Yours faithfully,
    X.Y.Z. (Name)
    Signature:____________




    Question No.2 (5)


    Solution:
    Make the following statements considerate:



    1. We are delighted to announce that we are opening a new store in Karachi.• With great pleasure, we inform you we’re offering our services in Karachi by opening a new store. Take advantage of this opportunity for first choice and super saving.
    2. We don’t accept your claim of purchased goods but we have replacement for other goods.
    • We appreciate your desire to claim the purchased goods. Your letter for claim the purchased goods has been received. You are a commendable customer for us. If you find time to visit our store we’ll be happy to inform you that we have a replacement opportunity with other goods but unable to process on your request of claim. Feel welcome to come in any day between 09:00am and 05:00pm. We sincerely want to help you reach your desired goal.
    3. As our meeting venue is not finalized, we can call you at any other place.
    • Unluckily, our conference is still not schedule. So we may be calling you some other suitable place. We do hope you’ll able to join us.
    4. Our manager will be busy in the meeting on Monday, so he cannot meet you this time.
    • Unfortunately, on the date of conference. On Monday, May 17, 2010 our manager will be in London for meeting with a firm’s distributors. I made an effort to reschedule the meeting but I was unable to do so. So, I regret he’s not being able to address this important forum and have to miss the conference itself.
    5. The flights are cancelled, we are sorry that we will not be able to entertain you due to air smoke in Europe.• Unhappily, flights are cancelled. We feel sorry to inform you we are unable to entertain due to air smoke in Europe. We want to do the best we can to make you happy. Please, give us the opportunity to restore in future.
    Last edited by viki; 05-18-2010 at 10:32 PM.
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  2. #2
    plzzz upload solution..................

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    Senior Member viki's Avatar
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    Quote Originally Posted by saba View Post
    plzzz upload solution..................
    try ed to make it
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    Quote Originally Posted by viki View Post
    try ed to make it
    hmmmmmmmm......

  5. #5
    ye to 1st assignment thi.......

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    acha who kesay?

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    Senior Member viki's Avatar
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    Quote Originally Posted by saba View Post
    ye to 1st assignment thi.......
    toe aur kon si assignment hai
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