MIDTERM EXAMINATION
Spring 2010
MGMT630- Knowledge Management (Session - 4)
Time: 60 min
Marks: 44

Question No: 1 ( Marks: 1 ) - Please choose one
Which of these is NOT an element of technical knowledge and skill?

  • ► Hardware
  • System integration
  • ► Software
  • ► Network infrastructure correct



  • Question No: 2 ( Marks: 1 ) - Please choose one

Following are the examples of intangible resources EXCEPT:


  • ► Brand image
  • ► Innovation
  • Land Correct
  • ► Copyrights



  • Question No: 3 ( Marks: 1 ) - Please choose one
  • All of the following are the terms used interchangeably for global economy EXCEPT:
  • Third Wave Economy
  • ► Electronic Economy
  • ► Third World Economy
  • ► Developed Economy Correct



  • Question No: 4 ( Marks: 1 ) - Please choose one
  • Which of the following are the organizations related to theatres, televisions, actors, singers under one title?



  • ► Information industries
  • ► Knowledge industries
  • ► Ethics industries
  • ► Arts industries correct



  • Question No: 5 ( Marks: 1 ) - Please choose one
  • Which of the following is among the three core levers of strategy?



  • ► Knowledge in products and services correct
  • ► Organizational memory
  • ► Knowledge in relationships
  • ► Knowledge assets



  • Question No: 6 ( Marks: 1 ) - Please choose one
  • All of the following are the examples of knowledge databases EXCEPT:



  • ► Products and technologies
  • ► Customer's histories
  • ► Best practices Correct
  • ► Marketing strategies



  • Question No: 7 ( Marks: 1 ) - Please choose one
  • Which of the following knowledge comprises all the insights, intuitions, and relational information we use to work with other people?



  • ► Categorized knowledge
  • ► Stored knowledge
  • ► People knowledge Correct
  • ► Immanent knowledge



  • Question No: 8 ( Marks: 1 ) - Please choose one
  • The refining phase of knowledge management includes all of the following steps EXCEPT:
  • ► Contextualizing correct
  • ► Collaborating
  • ► Filtering
  • ► Projecting



  • Question No: 9 ( Marks: 1 ) - Please choose one
  • Physical, cognitive and punctuation marks are examples of which of the following knowledge?
  • ► Procedural knowledge correct
  • ► Declarative knowledge
  • ► Tacit knowledge
  • ► Explicit knowledge



  • Question No: 10 ( Marks: 1 ) - Please choose one

Reengineering shifts processes from one stage to another stage in a way which is more______________.


  • ► Productive correct
  • ► Monotonous
  • ► Efficient
  • ► Aggressive



  • Question No: 11 ( Marks: 1 ) - Please choose one
  • IF mothers are women AND Sarah is a mother, THEN Sarah is a woman. This conclusion is based on which of the following reasoning?
  • ► Analogy Reasoning correct
  • ► Inductive Reasoning
  • ► Deductive Reasoning
  • ► Case–Based Reasoning





  • Question No: 12 ( Marks: 1 ) - Please choose one
  • Which of the following statement refers to “shallow knowledge?”



  • ► Knowledge based on the fundamental structure, function, and behavior of objects
  • ► Readily recalled knowledge that resides in short-term memory correct
  • ► Surface information that experts verbalize easily
  • ► Knowledge used to create explicit knowledge



  • Question No: 13 ( Marks: 1 ) - Please choose one
  • The branch of philosophy that studies the nature of knowledge, its presuppositions and foundations, and its extent and validity refers to which of the following term?



  • ► Epistemological
  • ► Ontological
  • ► Sociological
  • ► Psychological correct



  • Question No: 14 ( Marks: 1 ) - Please choose one
  • Which of the following strategies focuses on developing new knowledge?



  • ► Stock strategy
  • ► Flow strategy
  • ► Growth strategy
  • ► Share strategy



  • Question No: 15 ( Marks: 1 ) - Please choose one
  • Companies that offer customized products will fit in which of the following strategy?
  • ► Codification strategy
  • ► Personalization strategy
  • ► Growth strategy Correct
  • ► Stock strategy



  • Question No: 16 ( Marks: 1 ) - Please choose one
  • I have a problem and I am looking for someone in the organization who has knowledge that can solve my problem.” In this situation according to the strategic school, management must have which of the following perspective?
  • ► Information-based perspective Correct
  • ► Technology-based perspective
  • ► Culture-based perspective
  • ► Structure-based perspective







  • Question No: 17 ( Marks: 1 ) - Please choose one
  • Culture-based perspective is concerned with which of the following?



  • ► Access to information
  • ► Application of information technology
  • ► Knowledge sharing Correct
  • ► Application knowledge



  • Question No: 18 ( Marks: 1 ) - Please choose one
  • Human capital is a general term that refers to all of the following resources that individuals directly contribute to an organization EXCEPT:



  • Physical resources
  • Knowledge resources
  • Social resources
  • ► Financial resources Correct



  • Question No: 19 ( Marks: 1 ) - Please choose one
  • How can the organization’s employees improve the competence of customers, suppliers and other stakeholders? This strategic question is asked in which of the following knowledge transfer?
  • ► Knowledge transfers between individuals
  • ► Knowledge transfers from individuals to external structure Correct
  • ► Knowledge transfers from external structure to individuals
  • ► Knowledge transfers from competence to internal structure



  • Question No: 20 ( Marks: 1 ) - Please choose one
  • Which of the following is viewed as a tool to aid internal decisions and descriptions of the company's knowledge assets to the shareholders?



  • ►Industrial capital reporting
  • ►Intellectual capital reporting
  • ►Social capital reporting Correct
  • ►Cultural capital reporting



  • Question No: 21 ( Marks: 1 ) - Please choose one
  • Which of the following characteristics describes that “knowledge can be summarized for easier handling and can be packaged into small physical formats”?



  • ►Expandable
  • ►Compressible Correct
  • ►Transportable
  • ►Diffusive




  • Question No: 22 ( Marks: 1 ) - Please choose one
  • Which of the following describes a sequence of relations relative to the main; for example if the gas gauge of your car indicates less than a quarter of a gas tank, you look for a CNG station?

►Fact

  • ►Heuristic
  • ►Procedural Rule
  • ►Common Sense Correct



  • Question No: 23 ( Marks: 1 ) - Please choose one
  • An engineer installs machinery in a factory by using a manual. After this experience, he further installs machinery in another factory without use of manual. Engineer has transferred his knowledge from __________.
  • ►Explicit knowledge to Tacit knowledge
  • ►Tacit knowledge to Explicit knowledge
  • ►Explicit knowledge to General knowledge
  • ►General knowledge to Expertise knowledge Correct



  • Question No: 24 ( Marks: 1 ) - Please choose one
  • “Building knowledge-sharing culture” is which type of the initiative in knowledge management?



  • ►External structure initiatives
  • ►Internal structure initiatives Correct
  • ►Competency initiatives
  • ►Complementary initiatives



  • Question No: 25 ( Marks: 1 ) - Please choose one
  • Which of the following is correct about externalization, a component of Nonaka's model?
  • ►Convert tacit knowledge into more complex explicit knowledge Correct
  • ►Convert tacit knowledge into more complex tacit knowledge
  • ►Convert explicit knowledge into more complex tacit knowledge
  • ►Convert explicit knowledge into more complex explicit knowledge



  • Question No: 26 ( Marks: 1 ) - Please choose one
  • Which of the following is correct about socialization, a component of Nonaka's model?
  • ►Convert explicit knowledge into more complex explicit knowledge
  • ►Convert tacit knowledge into more complex explicit knowledge
  • ►Convert tacit knowledge into more complex tacit knowledge Correct
  • ►Convert explicit knowledge into more complex tacit knowledge



  • Question No: 27 ( Marks: 1 ) - Please choose one
  • Which of the following refers “to identify a common language to describe the sub processes which is required to produce the outputs in Knowledge-Value-Added theory?



  • ►Procedure instructions approach Correct
  • ►Process instructions approach
  • ►Development nstructions approach
  • ►Practice instructions approach



  • Question No: 28 ( Marks: 1 ) - Please choose one
  • According to Grover and Davenport (2001), organization can be viewed to have how many categories of buyers of knowledge?
  • ►Two Correct
  • ►More than five
  • ►More than ten
  • ►Unlimited


Question No: 29 ( Marks: 3 )
Briefly explain the key attributes of intelligent behavior.




Question No: 30 ( Marks: 3 )
Write steps of approaching knowledge value added (KVA).


Question No: 31 ( Marks: 5 )
Briefly explain what type of knowledge is used in each of these activities:
a. tying a shoelace
b. baking a pie
c. debugging a computer program
d. replacing a car’s flat tire
e. driving in congested traffic



Question No: 32 ( Marks: 5 )
Write the three fundamental assumptions of Knowledge-Value-Added theory with the help of example.

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