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Spring 2009
MGMT611- Human Relations (Session - 1)
Question No: 1 ( Marks: 1 ) - Please choose one
Field of Human Relations concentrate on which of the following?
Provides ways to get information about people’s private lives
Shows management how to get what they want from their employees
Applies specific techniques for dealing with all employees in the same way
Studies individuals and groups in organizations
Question No: 2 ( Marks: 1 ) - Please choose one
A social group towards which an individual feels loyalty and respect called:
Secondary group
Reference group
Out-group
In-group
Question No: 3 ( Marks: 1 ) - Please choose one
All of the following are the characteristics of a secondary group EXCEPT:
Long-lasting relationships
Impersonal relations
Large in size
Specific interest
Question No: 4 ( Marks: 1 ) - Please choose one
Which one of the following is NOT the ethical behavior that is usually practiced?
Punishment
Reporting
Detection
Prevention
Question No: 5 ( Marks: 1 ) - Please choose one
Knowledge or intellectual beliefs are __________ components of attitude.
Cognitive
Behavioral
Social
Positive
Question No: 6 ( Marks: 1 ) - Please choose one
Ali understands the importance of developing an action plan in goal setting to:
Describe a method for reaching or achieve the goal
Establish rewards for attaining the goal
Establish penalties for not attaining the goal
Regulate the difficulty of the goal
Question No: 7 ( Marks: 1 ) - Please choose one
A realistic goal is one that:
Includes money as well as happiness
Is relatively easy to attain
Matches the employer’s desires
Regulates the right amount of challenge
Question No: 8 ( Marks: 1 ) - Please choose one
A key characteristic of self-disciplined people is that they:
Impose punishment and suffering on themselves
Rebel against goals set by management
Find very little joy in working
Work toward attaining goals without being distracted
Question No: 9 ( Marks: 1 ) - Please choose one
A person makes a decision when he or she:
Chooses one alternative from several
Faces a crisis
Identifies a gap between the real and the ideal
Engages in rigid efforts
Question No: 10 ( Marks: 1 ) - Please choose one
The characteristics of creative workers include:
Personality
Intellectual abilities
All of the given options
Knowledge
Question No: 11 ( Marks: 1 ) - Please choose one
The saying, “Necessity is the mother of invention,” emphasizes the contribution of
________ to creativity.
Intrinsic motivation
Environmental conditions
Certain mental activities
Capability
Question No: 12 ( Marks: 1 ) - Please choose one
During electronic brainstorming, suggestions from group members are:
Stored in a file for review at a later time
Entered into the computer and seen by other group members
Edited automatically for spelling and grammar
Processed through the cellular phone
Question No: 13 ( Marks: 1 ) - Please choose one
Ali plays the roles of explorer, artist, judge and lawyer. He is working for:
Collecting as much evidence as you can before offering a suggestion
Judging whether an idea has merit
Getting creative idea implemented
Searching through documents for a good idea
Question No: 14 ( Marks: 1 ) - Please choose one
Which one of the following attitude is a tendency to act in such a way that one’s
behavior works against his/her own interests.
Abnormal
Emotional
Self-defeating
Self-praising
Question No: 15 ( Marks: 1 ) - Please choose one
Hostile relationships between two people are based on differences in:
Personal attributes
Preferences
Interests, values and styles
All of the given options
Question No: 16 ( Marks: 1 ) - Please choose one
What kind of personality verbally and sometimes physically attacks others
frequently?
Aggressive
Constructive
Dynamic
Persuasive
Question No: 17 ( Marks: 1 ) - Please choose one
All of the following are suggested techniques for overcoming communication
barriers when using presentation technology EXCEPT:
Reveal points ahead of time before they are needed
Synchronize the slides with your comments
Keep the slide in view until the audience gets the point
Talk to the audience not to the screen
Question No: 18 ( Marks: 1 ) - Please choose one Tendency to seek and enjoy social relationships with others called:
Sociability
Hostility
Resentment
Supremacy
Question No: 19 ( Marks: 1 ) - Please choose one
To develop Asma’s self confidence she should:
Learn to rely mostly on intuition
Develop a base of knowledge for problem solving
Use enough negative self-talk to appear humble
Downplay acquiring a lot of facts
Question No: 20 ( Marks: 1 ) - Please choose one
Ahmad communicates clearly and convincingly disarms conflicts to builds strong
personal bonds. Ahmad is very good in:
Musical intelligence
Choosing easy projects to avoid conflict
Delegating
Relationship management
Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following is/are considered to be characteristics of a charismatic
leader?
Vision
Passion, enthusiasm and excitement
Sense of humor
All the characteristics included
Question No: 22 ( Marks: 1 ) - Please choose one
As a result of _______________, people overestimate the probability that a given
member of a group will have an attribute of his or her category.
Stereotypes
Discrimination
Prejudice
Bias
Question No: 23 ( Marks: 1 ) - Please choose one
Ali has high-cultural sensitivity, so he is likely to:
Regard people from different cultures as pretty much the same
Be too sensitive to criticism from people from different cultures
Recognize non verbal communications among cultures
Overlook nuances in customs among cultures
Question No: 24 ( Marks: 1 ) - Please choose one
Which of following is NOT one of the suggested techniques for overcoming
crosscultural communication barriers?
Listen for understanding. Not agreement
Use commonly accepted business jargons
Observe culture differences and etiquette
Be alert to cultural differences in customs and behavior
Question No: 25 ( Marks: 1 ) - Please choose one
A recommended technique for overcoming cross-cultural communication barriers is
to:
Use straightforward language and speak slowly and clearly
De-emphasize nonverbal communication
Insist on a common code of etiquette
Place considerable weight on the sender’s appearance
Question No: 26 ( Marks: 1 ) - Please choose one
A person with a strong work ethics is likely to do all but prefer:
Perform well on even minor tasks
Get projects completed on time
Ask a coworker to handle free-floating responsibility
Assume personal responsibility for problems
Question No: 27 ( Marks: 1 ) - Please choose one
A performance standard is a statement of what:
You must do to get a raise
The worker must do to retain a job
You hope to accomplish on the job
Constitutes acceptable performance
Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following is suggested way of being a team player?
Maintain honest and open relationships
Follow the golden rule
Make other people feel important
The entire above are suggested ways
Question No: 29 ( Marks: 1 ) - Please choose one
Which of following is suggested technique for uplifting ones self-confidence?
Strive for peak performance
Use negative visual imagery
Use negative self-talk
Develop a solid knowledge base
Question No: 30 ( Marks: 1 ) - Please choose one
Bouncing back from setbacks and embarrassments is often referred as
___________.
Resilience
Jumping
Helping
Driving
Sponsored Links
Question No: 31 ( Marks: 5 )
Ferhat is very much worried now a days because of some personal problems. Being
a student of Human Relations, give her any five tips to solve problems creatively.
Question No: 32 ( Marks: 10 )
Variety of approaches can lead to constructive relationship with an immediate
senior. How will you impress your manager in your professional life? Describe any
five approaches.
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