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Thread: MGT510_Total Q Managment_19Feb2011

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    1. What should be the responsibility of managers regarding Identification and Traceability of product?

    To enforce federal, state laws along with city ordinances
    To identify the product by suitable means throughout product realization
    To implement the countrys legal requirements for efficient transportation of people
    To apply new professional engineering approaches and techniques

    2. Why is there a need for identification and traceability for control of products?

    Due to packaging materials
    Due to use of suitable equipment
    Due to requirements for records
    Due to risk mitigation


    3. What is the traditional view of quality?

    Quality is measured by establishing an acceptable level of conformance
    Quality is measured by establishing an acceptable level of employee satisfaction
    Quality is measured by establishing an acceptable level of nonconformance
    Quality is measured by establishing an acceptable level of both conformance and employee satisfaction


    4. Customer needs must be linked to which of the following?

    Organizations strategic planning, process improvement and finances
    Product design, product development and process improvement and tax returns not sure
    Organizations strategic planning, product design and process improvement
    Process improvement, managerial planning, accounting tactics, and finances

    5. When was the definition of total quality endorsed?

    In 1950
    In 1970
    In 1985
    In 1992

    6. When were the behavioral theories developed?

    1930s
    1940s
    1950s
    1960s

    7. Edward Deming is best known for which of the following?

    Acquisition Integration Approaches
    Seven Deadly Diseases
    Brand Personality
    ERG Theory


    8. By whom was the Deming Application Prize instituted in 1951?

    Union of Japanese Scientists and Engineers




    9. Which of the following is NOT a requirement of ISO 9001:2000?

    Processes to describe and monitor, what each customer wants
    Processes to measure and analyze customer satisfaction
    Demonstration of continual improvement of internal process and customer satisfaction
    Environmental Policy to be in existence within the organization


    10. All of the following are the responsibilities of top management EXCEPT:

    Setting policies and objectives and leading the organization
    Provision of organization structure and resources
    Maintenance of current performance
    Implementation of short-term plans and dealing with the routine work of their team


    11. Which of the following is a follow up activity relating to internal audit?

    Collection of quality cost data
    Questionnaires and surveys
    Verification of implementation
    Utilization of technologies

    12. All of the following are the consideration of the organizations when analyzing how all the processes interact to make sure that all processes operate as an efficient network EXCEPT:

    Ensuring inputs, activities and outputs are clearly defined and controlled
    Managing risks and opportunities
    Monitoring inputs and outputs to confirm that, group processes are unrelated
    Establishing data analysis that facilitates continual improvement across all processes


    13. What should be the responsibility of managers regarding Identification and Traceability of product?

    To enforce federal, state laws along with city ordinances
    To identify the product by suitable means throughout product realization
    To implement the countrys legal requirements for efficient transportation of people
    To apply new professional engineering approaches and techniques

    14. SPC focuses on the process to produce the output. The use of SPC results in the form of

    Both the consistency in product and satisfied customer
    Consistency in product only
    Satisfied customer only
    Fluctuation in customers demands only

    15. Attribute process control charts are used for:

    Defect Prevention
    Process improvement
    Defect Deductions
    None of the given options

    16. Which of the following is used to detect changes in variation within sub-groups?

    X-Bar Chart
    R- Chart
    P-Chart
    C-Chart

    17. Which of the following will fall in the category of non conformity if the range for the length of a yard stick is +, - 1000 mm?

    Yard stick which is 999 mm long
    Yard stick which is 1001 mm long
    Yard stick which is 1000. 99 mm long
    Yard stick which is 1001.01 mm long

    18. An effective team has all the characteristics EXCEPT:
    Goal centered
    Supportive
    Openness
    Self centered

    19. Which of the following teams should be formulated if marketing department of ABC Company reports some problem regarding product design?

    Steering committee
    Self managed team
    Cross functional team
    Project team

    20. Which of the following skills is most important for Self Managed Teams?

    Conceptual skills
    Technical skills
    Social Networking skills
    Writing skills

    21. Implementation of Enterprise Resource Planning (ERP) system to gain a competitive advantage is an example of

    Vision
    Mission
    Strategies
    Action plans

    22. Balance score card is a quality planning tool which is implemented to the companies intending to reach at

    Level 1
    Level 2
    Level 4
    Level 7

    23. You are working in an organization which is manufacturing leather bags. The purchase of leather from supplier will be the

    Key performance indicator
    Critical success factor
    Core process
    None

    24. How can the quality be computed?

    Quality = Expectation/Performance
    Quality = Performance/ Expectation
    Quality = Performance+Expectation
    Quality = Performance-Expectation

    25. What is the traditional view of quality?

    Quality is measured by establishing an acceptable level of conformance
    Quality is measured by establishing an acceptable level of employee satisfaction
    Quality is measured by establishing an acceptable level of nonconformance
    Quality is measured by establishing an acceptable level of both conformance and nonconformance

    26. Soft system thinking is used in which of the following situations?

    Friendly, certainty or ease in relationships
    Certain and distinct relationships
    Disciplined, organized and lively culture
    Conflict, uncertainty or unease in relationships

    27. Total qualityorganizations expect to make at least improvements

    10 or more improvements per employee per year
    40 or more improvements per employee per year
    60 or more improvements per employee per year
    80 or more improvements per employee per year

    28. Which of the following is not a tenet of Crosby?

    Conformance to requirements.
    Zero defects
    Fitness for use
    Quality is free



    29. The quality dimension that relates to the expected operational life of a
    product is:

    Durability.
    Serviceability.
    Perceived Quality.
    Reliability.




    Short Questions


    1. How can we differentiate b/w leadership and management in an organization? 3


    2. What are the various responsibilities of a steering committee and how can the leader of a team make the team members aware of the group process?3

    3. What are the basic types of statistical process control charts and how can you compute the upper control limit and the lower control limit? 3


    4. Explain appraisal costs with the help of examples. 3

    5. Using the quality control tool of run chart, discuss that how it can help in managing absenteeism in a production based organization. 5

    6. What are the requirements of total quality for human resources and how can the managers ensure empowerment in the organization? 5

    7. Discuss the motivational factors that stimulate companies to obtain ISO certification. 5


    8. What are the various approaches that the organizations use to achieve cost leadership for high volume products? How can the benefits resulting from cost leadership be cancelled out? 5




    MGT510 Total Quality Management (5-12-2010)

    Paper2




    Q.No.1: Why did Deming believe that managers should stop decision purely based on
    cost? 3marks



    Q.No.2: The European Quality Award is divided into two parts to whom these are
    awarded? 3marks



    Q.No.3: What were the structured rationality and philosophy towards change in the
    mechanistic model? (2.5+2.5) 5marks



    Q.No.4: The (SPIOC) Supplier-Input-Process-Output-Customer diagram induced a high levelmap the process that map out its basic steps Explain the element of this process? 5marks


    Q.No.5: Briefly explain as to how a management can be improved? 5marks




    MGT510 Total Quality Management (5-12-2010)


    Paper3

    Q.No.1: How does Jurans Philosophy fit wall into existing management? 3Marks



    Q.No.2: How quantity is defined by the five leaders in quantity revolution? 3marks



    Q.No.3: Mutually beneficial suppliers relationship and process approach benefits?
    5marks



    Q.No.4: Briefly explain as to how a management can be improved? 5marks



    Q.No.5: Why did Deming believe the business should not exist simply for profit?
    5marks



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