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MGT510_Total Q Managment_19Feb2011
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1. What should be the responsibility of managers regarding Identification and Traceability of product?
Ø To enforce federal, state laws along with city ordinances
Ø To identify the product by suitable means throughout product realization
Ø To implement the country’s legal requirements for efficient transportation of people
Ø To apply new professional engineering approaches and techniques
2. Why is there a need for identification and traceability for control of products?
Ø Due to packaging materials
Ø Due to use of suitable equipment
Ø Due to requirements for records
Ø Due to risk mitigation
3. What is the traditional view of quality?
Ø Quality is measured by establishing an acceptable level of conformance
Ø Quality is measured by establishing an acceptable level of employee satisfaction
Ø Quality is measured by establishing an acceptable level of nonconformance
Ø Quality is measured by establishing an acceptable level of both conformance and employee satisfaction
4. Customer needs must be linked to which of the following?
Ø Organization’s strategic planning, process improvement and finances
Ø Product design, product development and process improvement and tax returns not sure
Ø Organization’s strategic planning, product design and process improvement
Ø Process improvement, managerial planning, accounting tactics, and finances
5. When was the definition of total quality endorsed?
Ø In 1950
Ø In 1970
Ø In 1985
Ø In 1992
6. When were the behavioral theories developed?
Ø 1930s
Ø 1940s
Ø 1950s
Ø 1960s
7. Edward Deming is best known for which of the following?
Ø Acquisition Integration Approaches
Ø Seven Deadly Diseases
Ø Brand Personality
Ø ERG Theory
8. By whom was the Deming Application Prize instituted in 1951?
Ø Union of Japanese Scientists and Engineers
Ø
9. Which of the following is NOT a requirement of ISO 9001:2000?
Ø Processes to describe and monitor, what each customer wants
Ø Processes to measure and analyze customer satisfaction
Ø Demonstration of continual improvement of internal process and customer satisfaction
Ø Environmental Policy to be in existence within the organization
10. All of the following are the responsibilities of top management EXCEPT:
Ø Setting policies and objectives and leading the organization
Ø Provision of organization structure and resources
Ø Maintenance of current performance
Ø Implementation of short-term plans and dealing with the routine work of their team
11. Which of the following is a follow up activity relating to internal audit?
Ø Collection of quality cost data
Ø Questionnaires and surveys
Ø Verification of implementation
Ø Utilization of technologies
12. All of the following are the consideration of the organizations when analyzing how all the processes interact to make sure that all processes operate as an efficient network EXCEPT:
Ø Ensuring inputs, activities and outputs are clearly defined and controlled
Ø Managing risks and opportunities
Ø Monitoring inputs and outputs to confirm that, group processes are unrelated
Ø Establishing data analysis that facilitates continual improvement across all processes
13. What should be the responsibility of managers regarding Identification and Traceability of product?
Ø To enforce federal, state laws along with city ordinances
Ø To identify the product by suitable means throughout product realization
Ø To implement the country’s legal requirements for efficient transportation of people
Ø To apply new professional engineering approaches and techniques
14. SPC focuses on the process to produce the output. The use of SPC results in the form of
Ø Both the consistency in product and satisfied customer
Ø Consistency in product only
Ø Satisfied customer only
Ø Fluctuation in customer’s demands only
15. Attribute process control charts are used for:
Ø Defect Prevention
Ø Process improvement
Ø Defect Deductions
Ø None of the given options
16. Which of the following is used to detect changes in variation within sub-groups?
Ø X-Bar Chart
Ø R- Chart
Ø P-Chart
Ø C-Chart
17. Which of the following will fall in the category of non conformity if the range for the length of a yard stick is +, - 1000 mm?
Ø Yard stick which is 999 mm long
Ø Yard stick which is 1001 mm long
Ø Yard stick which is 1000. 99 mm long
Ø Yard stick which is 1001.01 mm long
18. An effective team has all the characteristics EXCEPT:
Ø Goal centered
Ø Supportive
Ø Openness
Ø Self centered
19. Which of the following teams should be formulated if marketing department of ABC Company reports some problem regarding product design?
Ø Steering committee
Ø Self managed team
Ø Cross functional team
Ø Project team
20. Which of the following skills is most important for Self Managed Teams?
Ø Conceptual skills
Ø Technical skills
Ø Social Networking skills
Ø Writing skills
21. Implementation of Enterprise Resource Planning (ERP) system to gain a competitive advantage is an example of
Ø Vision
Ø Mission
Ø Strategies
Ø Action plans
22. Balance score card is a quality planning tool which is implemented to the companies intending to reach at
Ø Level 1
Ø Level 2
Ø Level 4
Ø Level 7
23. You are working in an organization which is manufacturing leather bags. The purchase of leather from supplier will be the
Ø Key performance indicator
Ø Critical success factor
Ø Core process
Ø None
24. How can the quality be computed?
Ø Quality = Expectation/Performance
Ø Quality = Performance/ Expectation
Ø Quality = Performance+Expectation
Ø Quality = Performance-Expectation
25. What is the traditional view of quality?
Ø Quality is measured by establishing an acceptable level of conformance
Ø Quality is measured by establishing an acceptable level of employee satisfaction
Ø Quality is measured by establishing an acceptable level of nonconformance
Ø Quality is measured by establishing an acceptable level of both conformance and nonconformance
26. Soft system thinking is used in which of the following situations?
Ø Friendly, certainty or ease in relationships
Ø Certain and distinct relationships
Ø Disciplined, organized and lively culture
Ø Conflict, uncertainty or unease in relationships
27. Total qualityorganizations expect to make at least improvements
Ø 10 or more improvements per employee per year
Ø 40 or more improvements per employee per year
Ø 60 or more improvements per employee per year
Ø 80 or more improvements per employee per year
28. Which of the following is not a tenet of Crosby?
Ø Conformance to requirements.
Ø Zero defects
Ø Fitness for use
Ø Quality is free
29. The quality dimension that relates to the expected operational life of a
product is:
Ø Durability.
Ø Serviceability.
Ø Perceived Quality.
Ø Reliability.
Short Questions
1. How can we differentiate b/w leadership and management in an organization? 3
2. What are the various responsibilities of a steering committee and how can the leader of a team make the team members aware of the group process?3
3. What are the basic types of statistical process control charts and how can you compute the upper control limit and the lower control limit? 3
4. Explain appraisal costs with the help of examples. 3
5. Using the quality control tool of run chart, discuss that how it can help in managing absenteeism in a production based organization. 5
6. What are the requirements of total quality for human resources and how can the managers ensure empowerment in the organization? 5
7. Discuss the motivational factors that stimulate companies to obtain ISO certification. 5
8. What are the various approaches that the organizations use to achieve cost leadership for high volume products? How can the benefits resulting from cost leadership be cancelled out? 5
MGT510 Total Quality Management (5-12-2010)
Paper2
Q.No.1: Why did Deming believe that managers should stop decision purely based on
cost? 3marks
Q.No.2: The European Quality Award is divided into two parts to whom these are
awarded? 3marks
Q.No.3: What were the structured rationality and philosophy towards change in the
mechanistic model? (2.5+2.5) 5marks
Q.No.4: The (SPIOC) Supplier-Input-Process-Output-Customer diagram induced a high levelmap the process that “map out its basic steps” Explain the element of this process? 5marks
Q.No.5: Briefly explain as to how a management can be improved? 5marks
MGT510 Total Quality Management (5-12-2010)
Paper3
Q.No.1: How does Juran’s Philosophy fit wall into existing management? 3Marks
Q.No.2: How quantity is defined by the five leaders in quantity revolution? 3marks
Q.No.3: Mutually beneficial supplier’s relationship and process approach benefits?
5marks
Q.No.4: Briefly explain as to how a management can be improved? 5marks
Q.No.5: Why did Deming believe the business should not exist simply for profit?
5marks
