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Thread: mgmt630 GDB solution 2011

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    Seven Levers of Strategy Telecommunication sector of Pakistan
    Analysis of may cases indicates seven commonly used levers Telecommunication sector of Pakistan:

    1- Customer Knowledge:
    First lever is customer Knowledge which is focusing on the developing deep knowledge through customer relationship(RM) and also using it to enhance customer success through improves p[roducts and services. Developing good customer knowledge also needs effective envoirnment scanningand market intelligence system togather and collate knowledge.

    2- Knowledge in products and Services:
    The second lever is very important that is related with knowledge of products and services telecommunication of Pakistan must have embading knowledge in products and surrounding them with knowledge intensive services.
    3- Knowledge in People:
    Knowledge in people is the 3rd lever of Knowledge Management that is used by Telecomminication sector of Pakistan. Telecomminication sector of Pakistan developing human competencies and nurturing an innovative culture where learning is valued knowledge is shared.
    Learning Programs typically mesh competence development activties at several levels indiuals, team and organization.

    4- Knowledge in Process:
    Knowledge in processes embading the telecommunication sector of Pakistan into business process, and giving access to expertise at critical points.
    Every business process contains embaded knowledge. One way to enrich knowledge in process is to embed backup resource material.Acces to human expertise is avaible on IT system through a click here for help.

    5- Orgniozational Memory:
    Organizational memory record existing experience for future use, both in the form of explict knowledge repositries and developing pointers to experties.
    This lever is focusing on organizational memory which is strategic lever helps adress the issue of “Knowing what you Know. It is also used to avoid repeating the mistakes of the past, and to draw lessons from similoar situations or cases from elswhere. Some examples of Knowledge databasees Includes:
    6- Knowledge in Relationships

    Forexample when a salesperson leaves the Telecommunication sector of pakistan it is not just their products or customer knowledge that is lost. It may be much of the customer relationshio. This relationship involes shared knowledge and understanding not just of needs and information, but of deeper knowledge such as behaviors, motivations personal characteritics, ambition and feelings. Such depth of knowledge is not easily replaced overnight.
    7- Knowledge as an Asset:

    Telecommunication sector of Pakistan the starting point of any asset based approach is that understaniding its different components:
    • Human Capital: it is the capital that is the minds of indiviuals, knowledge, competencies, experience, know How and etc.
    • Structual Capital: the capital that is left after employee go home for the night Process, Information system, database and etc.
    • Customer Capital: Customer relationships, brands, trademark and so on.

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