MIDTERM EXAMINATION
Spring 2010
MGMT625- Change Management (alt. code=HRM625)



Question No: 1 ( Marks: 1 ) - Please choose one
“Learning that creates stability and culture is different from the learning that enables organizations to innovate as they encounter changing conditions in both their external and internal environment.” Which of the following experts gave above mentioned concept?

► Schein Correct
► Charles
► Toffler
► Schon

Question No: 2 ( Marks: 1 ) - Please choose one
A systematic approach to deal with change, both from the perspective of an organization and on the individual level is called:

► Change management Correct
► Management
► Conflict management
► Crisis management

Question No: 3 ( Marks: 1 ) - Please choose one
In McKinsey 7-S framework for business success, how the employees think and behave is termed as:

► Staff Correct
► Strategy
► Structure
► Style

Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following is NOT a stage in Kurt Lewin's famous three-stage prescriptive model of change that was developed in the 1950s?

► Refreezing attitudes
► Melting resistance
► Unfreezing current attitudes
► Moving to a new level Correct

Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following statement describes logical incrementalism in terms of strategy development?

► The deliberate development of strategy by experimentation and learning from partial commitments Correct
► The utilization by top managers of a mixture of formal and informal social and political processes
► Systematized, step-by-step, chronological procedures to develop or coordinate an organization’s strategy
► Experimentation with side bet ventures and allowing developments to emerge from subsystems

Question No: 6 ( Marks: 1 ) - Please choose one
Transactional leadership has which of the following characteristics?

► Seeks to pick up the mood of the audience
► Takes the view that rewards and punishment motivate staff Correct
► Seeks to involve staff in the decision making process
► Believes success arises from leaders and staff working together

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following is an organizational culture in which people have clearly delegated authorities within a highly defined structure?

► Power culture
► Role culture
► Task culture Correct
► Person culture

Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following is an organizational culture in which all individuals believe themselves superior to the organization?

► Power culture
► Role culture Correct
► Task culture
► Person culture

Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following theories follows prescribed modality?

► Dialectical theories Correct
► Life cycle theories
► Teleological theories
► Management theories

Question No: 10 ( Marks: 1 ) - Please choose one
Introduction of new training program in an organization in order to enhance productivity level refers to which of the following?

► Missionary phase
► Modification phase Correct
► Maturity phase
► Declining phase

Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following theories establishes that “Goal is considered as a final cause for guiding movement of an entity”?


► Life cycle theory
► Teleological theory
► Dialectical theory
► Evolutionary theory Correct

Question No: 12 ( Marks: 1 ) - Please choose one
Which one of the following theories states that “Every phenomenon contains a contradiction within it”?

► Life cycle theory
► Teleological theory
► Dialectical theory Correct
► Evolutionary theory

Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following occurs in an organization principally through the competition of scarce resources?

► Variation
► Selection Correct
► Retention
► Deviation

Question No: 14 ( Marks: 1 ) - Please choose one
What does the acronym TQM stand for?

► Total Quality Manufacturing
► Total Quality Measurement
► Total Quality Management Correct
► Total Quantitative Method

Question No: 15 ( Marks: 1 ) - Please choose one
Identify a theory according to which environment plays decisive role in the selection of forms, processes and practices in organization.

► Life cycle theory
► Teleological theory Correct
► Dialectical theory
► Evolutionary theory

Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following is a major benefit of quality management movement?

► It is based on discontinuous processes
► It forces organizations to continue the evolution Correct
► It focuses on drastic changes
► It discourages innovation

Question No: 17 ( Marks: 1 ) - Please choose one
According to Levinthal, an incremental change in an organizational routine in response to feedback about outcome refers to:

► Learning
► Adaptation Correct
► Selection
► Retention

Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following is an internal source of structural inertia?

► Sunk cost Correct
► New technology
► Government regulations
► Social legitimacy

Question No: 19 ( Marks: 1 ) - Please choose one
Identify a scholar who defined specie as “a form of organization that exists through generations of individual organizations which are members of the specie".

►Weber
►Hannan
►McKelvey
►Taylor Correct

Question No: 20 ( Marks: 1 ) - Please choose one
Actions which can be seen as spreading from one organization to another are known as:

►Learning
►Contagion
►Adaptation
►Flexibility Correct

Question No: 21 ( Marks: 1 ) - Please choose one
When the organization has become too large and complex to be managed through formal programs and rigid systems, which of the following crisis is created?

►Control crisis
►Autonomy crisis Correct
►Leadership crisis
►Red tape crisis

Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following is NOT a characteristic of the period of direction phase?

►Incentives, budgets and work standards are adopted
►Accounting systems for inventory and purchase are introduced
►Communication is frequent and informal within organization Correct
►Communication becomes more formal and impersonal

Question No: 23 ( Marks: 1 ) - Please choose one
"Same organizational practices are not maintained throughout a long time span". This refers to which of the following dimensions of Greiner’s model?

►Age of organization Correct
►Growth rate of the industry
►Size of the organization
►Structure of the organization

Question No: 24 ( Marks: 1 ) - Please choose one
Application of standard operating procedures refers to:


►Rule following Correct
►Problem solving
►Decision making
►Learning process

Question No: 25 ( Marks: 1 ) - Please choose one
Identify the term which describes “the ways of organizing that are defined as right and proper by both members and relevant sectors of the environment”.

►Normative Order Correct
►Formal structure
►Patterns of activity
►Span of control

Question No: 26 ( Marks: 1 ) - Please choose one
Which one of the following strategies refers to slow, gradual and incremental type of change in terms of strategic management?

►Internal development
►External development
►Revolutionary development Correct
►Radical development

Question No: 27 ( Marks: 1 ) - Please choose one
Kurt Lewin's three-step model for successful change in organizations includes:

►Refreeze, move and unfreeze
►Unfreeze, move and freeze
►Unfreeze, change and refreeze Correct
►Change, refreeze and unfreeze

Question No: 28 ( Marks: 1 ) - Please choose one
In terms of strategy development, logical incrementalism refers to:

►The deliberate development of strategy by experimentation and learning from partial commitments Correct
►The utilization by top managers of a mixture of formal and informal social and political processes to draw together an emerging pattern of strategies from these subsystems
►Systematized, step-by-step, chronological procedures to develop or coordinate an organization’s strategy
►Experimentation with side bet ventures and allowing developments to emerge from subsystems

Question No: 29 ( Marks: 3 )
How did a scholar, Winter, relate quality management movement (QMM) to evolutionary theory of change?

Ans:

Mr. Winter relate the QMM to evolutionary theory of change.
According to that,
1- Systematic routines can give the result in producing opportunities for more improvement.
2- Firms are not coming from books, these are coming from evolution and hitorieis.



Question No: 30 ( Marks: 3 )
List down some of the features of 'Coordination phase'.

Ans:
Feature are

Sponsored Links


In this phase

1- Decisions related expenditures are carefully decided.
2- High managerial staff hired at head office to have good check and balance on line managers.
3- Return on Investment is an important key in this phase and every product is treated as investment.



Question No: 31 ( Marks: 5 )
How can you distinguish between devil’s advocacy and dialectical inquiry process?

Ans:


Devil’s Advocacy Process:
In this process, planners present their recommendations and managers take decision as role of devil advocate. The focus is on that what is going wrong with plan and what actions can be taken to get on plan.
Dialectical Inquiry process
Every one has unique knowledge and seeking for consensus for activity. Every one share his discussion to get good results.



Question No: 32 ( Marks: 5 )
Explain competency multiplier with the help of an example.