mgmt625 change management mid term current paper spring 14 May 2011

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full solve paper in attachment


A systematic approach to deal with change, both from the perspective of an organization and on the
individual level is called:
► Change management
► Management
► Conflict management
► Crisis management

Which of the following is an organizational culture in which all individuals believe themselves
superior to the organization?
► Power culture
► Role culture
► Task culture
► Person culture

Which of the following theories establishes that “Goal is considered as a final cause for guiding
movement of an entity”?
► Life cycle theory
► Teleological theory
► Dialectical theory
► Evolutionary theory

Which of the following is an internal source of structural inertia?
► Sunk cost
► New technology
► Government regulations
► Social legitimacy

Actions which can be seen as spreading from one organization to another are known as:
Learning
Contagion
Adaptation
Flexibility

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Kurt Lewin's three-step model for successful change in organizations includes:
Refreeze move and unfreeze
Unfreeze move and freeze
Unfreeze change and refreeze
Change refreezes and unfreeze



In which of the following approach assumptions behind the plan are not shared with organizational
members?
► Expert system approach
► Devil’s advocate approach
► Dialectical inquiry approach
► External analysis approach

Identify an approach in which the role of managers’ behavior is destructive rather than constructive.
► Expert system approach
► Devil’s advocate approach
► Dialectical inquiry approach
► External analysis approach


When there is a lack of confidence and trust between line and staff, which of the following crisis is
created?
► Control crisis
► Autonomy crisis
► Leadership crisis
► Red tape crisis


Which one of the following strategies refers to revolutionary type of change, in terms of strategic
management?
Internal development
External development
Incremental development
Gradual development

Identify an approach in which second group gives an alternate plan.
Expert system approach
Devil’s advocate approach
Dialectical inquiry approach
External analysis approach

Which of the following involves forces that perpetuate and maintain certain organizational forms?
Variation
Selection
Retention
Deviation

Transactional leadership has which of the following characteristics?
► Seeks to pick up the mood of the audience
► Takes the view that rewards and punishment motivate staff Correct
► Seeks to involve staff in the decision making process
► Believes success arises from leaders and staff working together

Which of these best describes restraining forces?
Unfreezing
Negotiation
Refreezing
Resistance to change



LONG QUESTIONS

Q:Briefly describe dialectical approach in context of organization. 3 MARKS
Q:Human capital is a factor of production?what do u know about human capital? With examples 3 marks
]Q: what are the reasons behind the red tap crises 5 marks
Q: what are the steps of innovation proceducre? 3 marks
Q: discuss various aspect of change management in organization? 5 marks