Communication should be:

From Top to Bottom level
From Bottom to top
2 way
None of the given option


Inspiring people to be high performer is called:

Controlling
Leading
Planning
Organizing


All of the following are the characteristics of an organization EXCEPT:

People
Product
Purpose
Structure


All of the following are managerial roles identified in Mintzberg’s Model EXCEPT:

Informational
Interpersonal
Functional
Decisional


People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation?

Analytical
Behavioral
Directive
Conceptual


Achieving results, making the right decisions, and successfully carrying them out to achieve an organization’s goals refer to:

Efficiency
Reliability
Effectiveness
Validity



What is the best term to describe the process of attempting to influence other people to attain the organization's objectives?

Planning
Organizing
Leading
Controlling


Which of the following early advocates of organizational behavior was concerned about deplorable working conditions?

Robert Owens
Hugo Munsterberg
Mary Parker Follett
Chester Barnard


The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is:

Leading
Controlling
Organizing
Planning


Assembling additional information and identifying both the nature and the causes of the problem comes under:

Scanning stage
Categorization stage
Diagnosis stage
Implementation stage


An appropriate managerial behavior in a given situation that depends on a wide variety of elements, is called:

Open system
Contingency perspective
Entropy
Quantitative perspective


An organization’s specific environment:

Is unique and changes with conditions
Is the same regardless of the organization’s age
Is determined by the top level of management
Is quantified to determine its existence

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Usman currently holds a management position within his company. His job responsibilities include maintaining a focus toward long-term issues that may impact the company as well as developing appropriate goals to guide the organization. Jim is most probably which type of manager?

First line managers
Middle level manager
Operational manager
Top Level Manager


When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?

Technical
Conceptual
Situational
Ethical


Ali has just received each and every necessary statistics on the proposed new purchases for his organization. Ali is now ready to render his decision about them. Ali will be making his decision under conditions best referred to as:

Risk
Certainty
Risk avoidance
Uncertainty