SYMPTOMS


  • Error Message: 'An unexpected error has been detected by HotSpot Virtual Machine'
  • An application or applet has crashed the Java Virtual Machine (JVM). As result, a file with filename beginning with hs_err has been placed on the desktop.

CAUSE

There could be many reasons for the JVM crash. We are currently investigating the exact root cause of this problem. Here is a list of some possible causes.
  • The applet or application that you were running may contain programming errors or bugs that caused the JVM to crash.
  • You may be running an older version of the Java Runtime Environment (JRE) which contains bugs that can cause the JVM to crash.

WORKAROUND

This particular problem is currently under investigation. The workaround for this problem is:
  • Check to see if the Java Runtime Environment (JRE) is installed correctly on your system. If you are able to run the testvm applet, then the JRE is installed and configured correctly on your system. The problem may be specific to that particular applet. The applet may contain programming errors or the website is having technical difficulties. In that case, please contact the web site administrators or the software vendor to notify them of this issue.
    Test Java Virtual Machine
  • Download and install the latest version of the JRE. The latest version may contain update or fixes to your problem.
    Install the latest version of Java Runtime Environment


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