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Thread: mkt610 paper 18-7-2011

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    mkt610 paper 18-7-2011

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    difference between traditional and modern approach (5)
    critically discuss the factors of effective communication (5)
    briefly explain geographically located and competitors strength (3)
    modern technology and CRM implementation (3)
    objection mood (3)
    explain satisfied customer tends to remain loyal (5)

    a mega file of crm is also attached

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