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46 Objectives
3 Questions of 3 Marks
5 Questions of 5 Marks
50 % objective from past papers.
Briefly describe listening symptoms . 3 Marks
Have you ever experience about the sales –man selling behavior in which he suggest to you to some product to purchase. give example. 3 Marks
Question # 50: What aspects of expectations of customers can have? (3 Marks)
what are the various form latest technology by using we can improve CRM. 5Marks.
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You are the manager of the textile mill how can you manage your sales-person to deal with customer in CRM. 5marks
What are the Feature of a good CRM. 5 Marks
One question is about customer retention. 5 Marks.
Discuss the reason detailed due o which customer defect. 5 Marks
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