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Thread: HRM624 Conflict Management Spring 2009 Final Term

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    28 HRM624 Conflict Management Spring 2009 Final Term

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    FINALTERM EXAMINATION
    Spring 2009
    HRM624- Conflict Management

    Marks: 81

    Question No: 1 ( Marks: 1 ) - Please choose one
    A common conflict between brothers & sisters is known as:

    • Blood relation conflict
    • In-house conflict
    • Sibling rivalry
    • Mutual rivalry


    Question No: 2 ( Marks: 1 ) - Please choose one
    Which of the following statement is NOT true for competitive way of conflict
    resolution?

    • This is a destructive way
    • People negotiate for problem solving
    • People fight with each other
    • All of the given options are false


    Question No: 3 ( Marks: 1 ) - Please choose one
    Customer remained dissatisfied with the shopkeeper s demonstration about the
    product, it leads to which of the following?

    • Dispute
    • Collision
    • Distortion
    • Confusion



    Question No: 4 ( Marks: 1 ) - Please choose one
    In order to select the best dispute resolution method, it is necessary to engage in the
    process of:

    • Litigation
    • Negotiation
    • Conflict diagnosis
    • None of the given options


    Question No: 5 ( Marks: 1 )
    Please choose one
    Conflict can be truly signified by which of the following statement?

    • Always observable
    • Not easily apparent
    • Resolved automatically
    • All of the given options


    Question No: 6 ( Marks: 1 ) - Please choose one
    After receiving social stimuli, people assign meaning to what they have experienced,
    which is known as:

    • Interpretation
    • Perception
    • Reception
    • Stimulus


    Question No: 7 ( Marks: 1 ) - Please choose one
    A conflict which is purely internal and does not involve any other person, is:

    • Interpersonal conflict
    • Intrapersonal conflict
    • Interpretive conflict
    • Not a conflict


    Question No: 8 ( Marks: 1 ) - Please choose one
    Differences in the way people preferentially or automatically respond to conflict
    are:

    • Threats to self-concept & world view
    • Differing attributions of causation
    • Differences in conflict orientation
    • Conflicts over deeply held values


    Question No: 9 ( Marks: 1 ) - Please choose one
    Conflict can be taken as a challenge and could be transformed into a/an:

    • Threat
    • System
    • Opportunity
    • Weakness


    Question No: 10 ( Marks: 1 ) - Please choose one
    Which of the following is referred to the most initial need, according to Maslow s
    need hierarchy?

    • Safety & security needs
    • Self-esteem needs
    • Social needs
    • Food & shelter needs


    Question No: 11 ( Marks: 1 ) - Please choose one
    Which of the following is the feature of competitive pattern of a conflict in
    organizations?

    • It results in missed opportunities
    • It increases productivity
    • It results in fewer turnovers
    • It has less destructive political behavior


    Question No: 12 ( Marks: 1 ) - Please choose one
    In an interpersonal conflict where a disputant has put so much time, money and
    energy into the conflict that it seems wasteful to cancel, the impediment to resolution
    is:

    • Over commitment & entrapment
    • Excluded stakeholders
    • Jackpot syndrome
    • Lack of ripeness


    Question No: 13 ( Marks: 1 ) - Please choose one
    Which of the following statement is true regarding 'power'?

    • Power is always perceived by individuals
    • Power is always used to harm others
    • Power has usually negative dimensions
    • Power can psychologically affect the negotiation


    Question No: 14 ( Marks: 1 ) - Please choose one
    All of the following are sources of reward power, EXCEPT:

    • Authority
    • Resources
    • Evaluation standards
    • Personality traits


    Question No: 15 ( Marks: 1 ) - Please choose one
    All of the following are sources of expert power, EXCEPT:

    • Research
    • Investigation
    • Formal learning
    • Physical strength


    Question No: 16 ( Marks: 1 ) - Please choose one
    How does power affect BATNA (Best Alternative to a Negotiated Agreement)?

    • The more power a disputant has, the poorer the disputant s BATNA
    • The more power a disputant has, the better the disputant s BATNA
    • The power of one party may dominates the other party in BATNA
    • There is no affect of power in BATNA


    Question No: 17 ( Marks: 1 ) - Please choose one
    Impressions formed about people that are based upon fitting the person into various
    categories are a type of impression called:

    • Detail processing
    • Data processing
    • Systemic processing
    • Category-based processing


    Question No: 18 ( Marks: 1 ) - Please choose one
    If shopkeeper is arguing with a customer over the price of a product, what type of
    style they are adopting to resolve this issue?

    • Dominating or competition style
    • Obliging or accommodating style
    • Compromising style
    • Avoiding style


    Question No: 19 ( Marks: 1 ) - Please choose one
    In order to arrive at one's BATNA in a legal dispute, it is necessary to do an analysis
    of the costs and benefits of litigation. It is known as:

    • Valuation
    • Resolution
    • Negotiation
    • Management


    Question No: 20 ( Marks: 1 ) - Please choose one
    A major problem with stereotyping is that:

    • It is based on logic
    • Stereotypes are usually correct
    • It is honored to be stereotyped
    • The attributions, one made may be totally wrong


    Question No: 21 ( Marks: 1 ) - Please choose one
    Which of the following class of people see their own characteristics as changeable?

    • Disputed-self
    • Dependent-self
    • Independent-self
    • Interdependent-self


    Question No: 22 ( Marks: 1 ) - Please choose one
    In which of the following method individuals gather information form the scratch
    during impression formation?

    • Dual processing
    • Group processing
    • Systematic processing
    • Category-based processing


    Question No: 23 ( Marks: 1 ) - Please choose one
    Which type of mediation would be expected to be useful if the disputants took very
    extreme positions based on erroneous information about the merits of their cases?

    • Mediation
    • Facilitative mediation
    • Evaluative mediation
    • Nonbinding evaluations


    Question No: 24 ( Marks: 1 ) - Please choose one
    The mediator s primary function is to promote effective negotiation in:

    • Non-binding evaluations
    • Facilitative mediation
    • Evaluative mediation
    • Simple mediation


    Question No: 25 ( Marks: 1 ) - Please choose one
    In which type of mediation, mediator provides a range of suggested settlement
    amounts?

    • Facilitative
    • Evaluative
    • Both facilitative and evaluative
    • Neither facilitative nor evaluative


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    Question No: 26 ( Marks: 1 ) - Please choose one
    Confidentiality may be waived in all of the following circumstances, EXCEPT:

    • Matter not confidential to begin with
    • At consent of participants
    • At discretion of mediator
    • Evidence of a crime of child abuse or neglect


    Question No: 27 ( Marks: 1 ) - Please choose one
    Who is said to be neutral in non-binding arbitration?

    • Arbitrator
    • Corporate executive
    • Members in jury pool
    • Experts in technical area


    Question No: 28 ( Marks: 1 ) - Please choose one
    In which of the following process, an expert in the subject matter of the dispute or
    legal expert gives an opinion of the strengths and weaknesses of each side's case?

    • Summary jury trial
    • Neutral evaluation
    • Dispute review board
    • Nonbinding arbitration


    Question No: 29 ( Marks: 1 ) - Please choose one
    Which of the following is not the advantage of ODR?

    • Protect intimidated disputants
    • Separate enraged disputants
    • Handle disabilities that prevent attending sessions
    • ADR neutrals lose non-verbal information


    Question No: 30 ( Marks: 1 ) - Please choose one
    The two styles of mediation are:

    • Cooperative/Facilitative
    • Facilitative/Evaluative
    • Cooperative/Evaluative
    • Evaluative/Meditative


    Question No: 31 ( Marks: 1 ) - Please choose one
    Which type of mediation is typically more narrowly focused?

    • Bargaining-based mediation
    • Transformative mediation
    • Therapeutic mediation
    • Pure mediation


    Question No: 32 ( Marks: 1 ) - Please choose one
    The substance in negotiation refers to all of the following, EXCEPT:

    • Relationship
    • Agenda
    • Option
    • Issue


    Question No: 33 ( Marks: 1 ) - Please choose one
    Which of the following dispute resolution method leaves the disputants with the
    power to accept or reject a possible settlement?

    • Mediation
    • Litigation
    • Legislation
    • Arbitration



    Question No: 34 ( Marks: 1 ) - Please choose one
    In which type of mediation, a mediator takes the time to ensure that he or she has no
    prior dealings with either disputant that might create a conflict of interest?

    • Facilitative
    • Evaluative
    • Both facilitative and evaluative
    • Neither facilitative nor evaluative


    Question No: 35 ( Marks: 1 ) - Please choose one
    Which one of the following is NOT a major reason for the regulation of mediation is
    to protect the rights held by the participants in mediation?

    • Safety issues
    • Conflict with other rights
    • Dual processes mediation
    • Due process consideration


    Question No: 36 ( Marks: 1 ) - Please choose one
    Which of the following is a legal process whereby a neutral third party hears the
    dispute and issues an award?

    • Litigation
    • Mediation
    • Arbitration
    • Collaboration


    Question No: 37 ( Marks: 1 ) - Please choose one
    The binding decision issued by an arbitrator is usually known as:

    • Non-binding arbitration
    • Binding arbitration
    • Arbitration process
    • Arbitration award


    Question No: 38 ( Marks: 1 ) - Please choose one
    The law of arbitration in Pakistan is contained in which of the following Arbitration
    Act?

    • 1960
    • 1990
    • 1940
    • 1945


    Question No: 39 ( Marks: 1 ) - Please choose one
    Arbitration clauses are commonly used in which of the following?

    • Arms length disputes
    • Employment contracts
    • Consumer dealings by organizations
    • All of the given options


    Question No: 40 ( Marks: 1 ) - Please choose one
    The suggested hierarchy of ADR methods suggests that:

    • Evaluative mediation should come first
    • Facilitative mediation should come first
    • Nonbinding evaluation should come first
    • Nonconsensual processes should come first


    Question No: 41 ( Marks: 1 ) - Please choose one
    Under which of the following situation the parties have limited rights to appeal?

    • Mediation
    • Arbitration
    • Conciliation
    • Negotiation


    Question No: 42 ( Marks: 1 ) - Please choose one
    In which of the following a mediator shall fully disclose and explain the involvement
    of money?

    • Fee
    • Quality
    • Morality
    • Competence


    Question No: 43 ( Marks: 3 )
    Define the concept of Cognitive Load?

    Question No: 44 ( Marks: 3 )
    Write down any six dimensions of ethics in mediation.

    Question No: 45 ( Marks: 3 )
    Define the concept of Collaborative Law.

    Question No: 46 ( Marks: 5 )
    Which factors are evaluated while assessing each alternative listed in BATNA
    analysis?

    Question No: 47 ( Marks: 5 )
    Conflict management can rightly be said an art. Discuss.

    Question No: 48 ( Marks: 10 )
    Discuss "Pure Mediation" in detail with its merits and demerits.

    Question No: 49 ( Marks: 10 )
    Conflict diagnosis is mentally challenging and time consuming. That is why most
    lawyers would say that conflict diagnosis is not necessary . Do you agree? Discuss.
    Last edited by viki; 07-16-2010 at 10:18 PM.
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