HRM624 Conflict Management Spring 2009 Final Term

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FINALTERM EXAMINATION
Spring 2009
HRM624- Conflict Management

Marks: 81

Question No: 1 ( Marks: 1 ) - Please choose one
A common conflict between brothers & sisters is known as:

• Blood relation conflict
• In-house conflict
• Sibling rivalry
• Mutual rivalry

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following statement is NOT true for competitive way of conflict
resolution?

• This is a destructive way
• People negotiate for problem solving
• People fight with each other
• All of the given options are false

Question No: 3 ( Marks: 1 ) - Please choose one
Customer remained dissatisfied with the shopkeeper s demonstration about the
product, it leads to which of the following?

• Dispute
• Collision
• Distortion
• Confusion

Question No: 4 ( Marks: 1 ) - Please choose one
In order to select the best dispute resolution method, it is necessary to engage in the
process of:

• Litigation
• Negotiation
• Conflict diagnosis
• None of the given options

Question No: 5 ( Marks: 1 )
Please choose one
Conflict can be truly signified by which of the following statement?

• Always observable
• Not easily apparent
• Resolved automatically
• All of the given options

Question No: 6 ( Marks: 1 ) - Please choose one
After receiving social stimuli, people assign meaning to what they have experienced,
which is known as:

• Interpretation
• Perception
• Reception
• Stimulus

Question No: 7 ( Marks: 1 ) - Please choose one
A conflict which is purely internal and does not involve any other person, is:

• Interpersonal conflict
• Intrapersonal conflict
• Interpretive conflict
• Not a conflict

Question No: 8 ( Marks: 1 ) - Please choose one
Differences in the way people preferentially or automatically respond to conflict
are:

• Threats to self-concept & world view
• Differing attributions of causation
• Differences in conflict orientation
• Conflicts over deeply held values

Question No: 9 ( Marks: 1 ) - Please choose one
Conflict can be taken as a challenge and could be transformed into a/an:

• Threat
• System
• Opportunity
• Weakness

Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is referred to the most initial need, according to Maslow s
need hierarchy?

• Safety & security needs
• Self-esteem needs
• Social needs
• Food & shelter needs

Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is the feature of competitive pattern of a conflict in
organizations?

• It results in missed opportunities
• It increases productivity
• It results in fewer turnovers
• It has less destructive political behavior

Question No: 12 ( Marks: 1 ) - Please choose one
In an interpersonal conflict where a disputant has put so much time, money and
energy into the conflict that it seems wasteful to cancel, the impediment to resolution
is:

• Over commitment & entrapment
• Excluded stakeholders
• Jackpot syndrome
• Lack of ripeness

Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following statement is true regarding 'power'?

• Power is always perceived by individuals
• Power is always used to harm others
• Power has usually negative dimensions
• Power can psychologically affect the negotiation

Question No: 14 ( Marks: 1 ) - Please choose one
All of the following are sources of reward power, EXCEPT:

• Authority
• Resources
• Evaluation standards
• Personality traits

Question No: 15 ( Marks: 1 ) - Please choose one
All of the following are sources of expert power, EXCEPT:

• Research
• Investigation
• Formal learning
• Physical strength

Question No: 16 ( Marks: 1 ) - Please choose one
How does power affect BATNA (Best Alternative to a Negotiated Agreement)?

• The more power a disputant has, the poorer the disputant s BATNA
• The more power a disputant has, the better the disputant s BATNA
• The power of one party may dominates the other party in BATNA
• There is no affect of power in BATNA

Question No: 17 ( Marks: 1 ) - Please choose one
Impressions formed about people that are based upon fitting the person into various
categories are a type of impression called:

• Detail processing
• Data processing
• Systemic processing
• Category-based processing

Question No: 18 ( Marks: 1 ) - Please choose one
If shopkeeper is arguing with a customer over the price of a product, what type of
style they are adopting to resolve this issue?

• Dominating or competition style
• Obliging or accommodating style
• Compromising style
• Avoiding style

Sponsored Links

Question No: 19 ( Marks: 1 ) - Please choose one
In order to arrive at one's BATNA in a legal dispute, it is necessary to do an analysis
of the costs and benefits of litigation. It is known as:

• Valuation
• Resolution
• Negotiation
• Management

Question No: 20 ( Marks: 1 ) - Please choose one
A major problem with stereotyping is that:

• It is based on logic
• Stereotypes are usually correct
• It is honored to be stereotyped
• The attributions, one made may be totally wrong

Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following class of people see their own characteristics as changeable?

• Disputed-self
• Dependent-self
• Independent-self
• Interdependent-self

Question No: 22 ( Marks: 1 ) - Please choose one
In which of the following method individuals gather information form the scratch
during impression formation?

• Dual processing
• Group processing
• Systematic processing
• Category-based processing

Question No: 23 ( Marks: 1 ) - Please choose one
Which type of mediation would be expected to be useful if the disputants took very
extreme positions based on erroneous information about the merits of their cases?

• Mediation
• Facilitative mediation
• Evaluative mediation
• Nonbinding evaluations

Question No: 24 ( Marks: 1 ) - Please choose one
The mediator s primary function is to promote effective negotiation in:

• Non-binding evaluations
• Facilitative mediation
• Evaluative mediation
• Simple mediation

Question No: 25 ( Marks: 1 ) - Please choose one
In which type of mediation, mediator provides a range of suggested settlement
amounts?

• Facilitative
• Evaluative
• Both facilitative and evaluative
• Neither facilitative nor evaluative

Question No: 26 ( Marks: 1 ) - Please choose one
Confidentiality may be waived in all of the following circumstances, EXCEPT:

• Matter not confidential to begin with
• At consent of participants
• At discretion of mediator
• Evidence of a crime of child abuse or neglect

Question No: 27 ( Marks: 1 ) - Please choose one
Who is said to be neutral in non-binding arbitration?

• Arbitrator
• Corporate executive
• Members in jury pool
• Experts in technical area

Question No: 28 ( Marks: 1 ) - Please choose one
In which of the following process, an expert in the subject matter of the dispute or
legal expert gives an opinion of the strengths and weaknesses of each side's case?

• Summary jury trial
• Neutral evaluation
• Dispute review board
• Nonbinding arbitration

Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is not the advantage of ODR?

• Protect intimidated disputants
• Separate enraged disputants
• Handle disabilities that prevent attending sessions
• ADR neutrals lose non-verbal information

Question No: 30 ( Marks: 1 ) - Please choose one
The two styles of mediation are:

• Cooperative/Facilitative
• Facilitative/Evaluative
• Cooperative/Evaluative
• Evaluative/Meditative

Question No: 31 ( Marks: 1 ) - Please choose one
Which type of mediation is typically more narrowly focused?

• Bargaining-based mediation
• Transformative mediation
• Therapeutic mediation
• Pure mediation

Question No: 32 ( Marks: 1 ) - Please choose one
The substance in negotiation refers to all of the following, EXCEPT:

• Relationship
• Agenda
• Option
• Issue

Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following dispute resolution method leaves the disputants with the
power to accept or reject a possible settlement?

• Mediation
• Litigation
• Legislation
• Arbitration

Question No: 34 ( Marks: 1 ) - Please choose one
In which type of mediation, a mediator takes the time to ensure that he or she has no
prior dealings with either disputant that might create a conflict of interest?

• Facilitative
• Evaluative
• Both facilitative and evaluative
• Neither facilitative nor evaluative

Question No: 35 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a major reason for the regulation of mediation is
to protect the rights held by the participants in mediation?

• Safety issues
• Conflict with other rights
• Dual processes mediation
• Due process consideration

Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following is a legal process whereby a neutral third party hears the
dispute and issues an award?

• Litigation
• Mediation
• Arbitration
• Collaboration

Question No: 37 ( Marks: 1 ) - Please choose one
The binding decision issued by an arbitrator is usually known as:

• Non-binding arbitration
• Binding arbitration
• Arbitration process
• Arbitration award

Question No: 38 ( Marks: 1 ) - Please choose one
The law of arbitration in Pakistan is contained in which of the following Arbitration
Act?

• 1960
• 1990
• 1940
• 1945

Question No: 39 ( Marks: 1 ) - Please choose one
Arbitration clauses are commonly used in which of the following?

• Arms length disputes
• Employment contracts
• Consumer dealings by organizations
• All of the given options

Question No: 40 ( Marks: 1 ) - Please choose one
The suggested hierarchy of ADR methods suggests that:

• Evaluative mediation should come first
• Facilitative mediation should come first
• Nonbinding evaluation should come first
• Nonconsensual processes should come first

Question No: 41 ( Marks: 1 ) - Please choose one
Under which of the following situation the parties have limited rights to appeal?

• Mediation
• Arbitration
• Conciliation
• Negotiation

Question No: 42 ( Marks: 1 ) - Please choose one
In which of the following a mediator shall fully disclose and explain the involvement
of money?

• Fee
• Quality
• Morality
• Competence

Question No: 43 ( Marks: 3 )
Define the concept of Cognitive Load?

Question No: 44 ( Marks: 3 )
Write down any six dimensions of ethics in mediation.

Question No: 45 ( Marks: 3 )
Define the concept of Collaborative Law.

Question No: 46 ( Marks: 5 )
Which factors are evaluated while assessing each alternative listed in BATNA
analysis?

Question No: 47 ( Marks: 5 )
Conflict management can rightly be said an art. Discuss.

Question No: 48 ( Marks: 10 )
Discuss "Pure Mediation" in detail with its merits and demerits.

Question No: 49 ( Marks: 10 )
Conflict diagnosis is mentally challenging and time consuming. That is why most
lawyers would say that conflict diagnosis is not necessary . Do you agree? Discuss.