MGT502- Organizational Behavior
Final Term Spring 2009

Marks: 80



Question No: 1 ( Marks: 1 ) - Please choose one
Ali migrated from Pakistan to a foreign country. He is disorientated by the country’s customs and has difficulty in adapting it. He also feels homesickness. What is Ali experiencing?


► Culture shock
► Foreign culture
► Alien culture
► Adventure

Question No: 2 ( Marks: 1 ) - Please choose one
Mr. Hussain is a salesperson. He remembers the names of his customers easily because he is able to retain and recall past experience. He is able in which of the following dimensions of intellectual ability?


► Memory
► Number Aptitude
► Deductive Reasoning
► Perceptual speed

Question No: 3 ( Marks: 1 ) - Please choose one
Following a response by the termination or withdrawal of something unpleasant is called----------------.


► Positive reinforcement
► Extinction
► Negative reinforcement
► Punishment

Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following statement is true regarding “perceiver”?


► The person making interpretations
► The person making accurate judgments
► The person handling problems
► The person appointed to transmit information

Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following statement best describes “motivation?”


► Results in a level of efforts put by a group
► Intensifies an individual’s efforts from others
► Guides an individual’s efforts towards a goal
► Meets an individual’s needs, wants and demnands

Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following is likely to decrease as a worker grows older?


► Productivity
► Likelihood of quitting
► Work ethic
► Absenteeism

Question No: 7 ( Marks: 1 ) - Please choose one
After which stage of a group’s development is there a relatively clear hierarchy of leadership within the group?


► Norming
► Storming
► Development
► Forming

Question No: 8 ( Marks: 1 ) - Please choose one
Individual decisions are generally preferable to group decisions when which of the following is required?


► Speed
► Creativity
► Acceptance
► Quality

Question No: 9 ( Marks: 1 ) - Please choose one
If trait theories of leadership are valid, then leaders are _____.


► Educated
► Trained
► Born
► Authoritarian

Question No: 10 ( Marks: 1 ) - Please choose one
If Ali is apprehensive regarding oral communication, which of the following behaviors is he least likely to display?


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► He prefers to talk on the phone
► He prefers to send emails
► He relies on memos or letters
► He avoids face-to-face communication

Question No: 11 ( Marks: 1 ) - Please choose one
Asad telephones his employee, Usman, to let him know that today’s meeting has been moved to one o’clock. In the communication process, Asad is:


► The sender
► The receiver
► The channel
► The encoder

Question No: 12 ( Marks: 1 ) - Please choose one
The path-goal theory was developed by ______________.

► Robert House
► Fred Fiedler
► Blake and Mouton
► Vroom and Yetton

Question No: 13 ( Marks: 1 ) - Please choose one
Sumeera has been working in a packaging company for last ten years. She is the most senior employee of her department that’s why her manager frequently relies on her judgment. Whenever manger goes out of city for work, he put Sumeera in charge because he knows she will handle work efficiently in his absence. What type of trust relationship is this?



►Reward-based trust
►Knowledge-based trust
►Identification-based trust
►Deterrence-based trust

Question No: 14 ( Marks: 1 ) - Please choose one
Computer specialist, tax accountants, economists and industrial psychologists possess which of the following power?

►Referent
►Information
►Formal
►Expert

Question No: 15 ( Marks: 1 ) - Please choose one
Leaders achieve goals, and power is:


►A goal in and of itself
►Usually used by poor leaders
►A means of achieving goals
►A strong influence on leaders’ goals

Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following is least likely to create dependency?


►Scarcity of resources
►Non substitutability
►Power legitimacy
►Supply and demand

Question No: 17 ( Marks: 1 ) - Please choose one
Dependency is decreased when the resource you control is:


►Scarce
►Important
►Insufficient
►Easily replaced

Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following is a form of illegitimate political behavior?


►Forming coalitions
►Symbolic protests
►Complaining to supervisors
►Bypassing the chain of command

Question No: 19 ( Marks: 1 ) - Please choose one
Which bargaining strategy is preferable for use in intra-organizational behavior?


►Positive negotiation
►Distributive bargaining
►Integrative bargaining
►Equal bargaining

Question No: 20 ( Marks: 1 ) - Please choose one
Ali wants to buy a motor bike. He goes to the showroom and sees different models of bikes. He likes one of them very much and wants to purchase it. He asks the price from dealer which is more then his range. Both of them then negotiate over price. This is an example of:



►BATNA
►Distributive negotiation
►Integrative negotiation
►Third party negotiation

Question No: 21 ( Marks: 1 ) - Please choose one
The focus of relationships in distributive bargaining is:




►Accommodation
►The long term
►The short term
►Lose-lose

Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following statements is true pertaining to the role of personality traits in negotiations?


►Charming personalities quickly resolve the conflicts
►Competent individuals make excellent negotiations
►Extraverts are less effective negotiators than introverts
►Iinternal locus of control people are better negotiators

Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following is a deterioration of mental efficiency, reality testing, and moral judgment resulting from in-group pressures?

►Decision making
►Groupthink
►Brainstorming
►Group polarization

Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following is right about the encoding step in the communication process?


►It is not necessary for verbal communication
►It is difficult for recevier to understand
►It involves converting the idea into message
►It follows the transmission of the message to receiver

Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following terms involves the use of power and influence tactics for personal benefit ?

►Political seasoning
►Coalition formation
►Legitimate authority
►Organizational politics

Question No: 26 ( Marks: 1 ) - Please choose one
To achieve a compromise approach, one needs to________________.


►Avoid overt disagreement
►Value openness and trust
►Dominate the other conflicting party
►Give up something of value

Question No: 27 ( Marks: 1 ) - Please choose one
If you have a narrow span of control, you have which of the following type of a (n) organization?


►Efficient
►Short
►Tall
►Matrix

Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following is NOT one of the strengths of the Matrix Structure?

►It facilitates coordination in complex activities
►It facilitates the efficient allocation of specialists
►It eliminates the duplication of resources
►It minimizes ambiguity in reporting

Question No: 29 ( Marks: 1 ) - Please choose one
Setting Goals, establishing and communicating elements and standards is called:

►Planning
►Developing
►Monitoring
►Leading

Question No: 30 ( Marks: 1 ) - Please choose one
---------------- is a management strategy aimed at embedding awareness of quality in all organizational processes.

►Development
►Standards
►Benchmarking
►TQM

Question No: 31 ( Marks: 1 ) - Please choose one
All of the following include behavioral symptoms of stress EXCEPT:

►Asthma
►Bad moods
►Being irritable
►Defensiveness

Question No: 32 ( Marks: 1 ) - Please choose one
All of the following include Physical symptoms of stress EXCEPT:

►Bad moods
►Faster heart beat
►Increased sweating
►Cool skin

Question No: 33 ( Marks: 1 ) - Please choose one
When the people are asked to envision the organization in five years and to describe what is different is called:

►Discovery
►Dreaming
►Design
►Destiny

Question No: 34 ( Marks: 1 ) - Please choose one
All of the following are operational activities of HR EXCEPT __________________ which is a strategic activity.


►Analyzing HR metrics and measurements
►Recruiting and selecting employees
►Responding to goals and objectives set by executives
►Complying with laws, policies, and procedures


Question No: 35 ( Marks: 1 ) - Please choose one
A technical specialists working with a reputable organization is allowed to continue to contribute his expertise to the company without having to become manager. He makes recommendations in a wide range of business areas, participates in high level decisions, and acts as mentor to other employees. This situation is represented by which one of the following option?

►Traditional career path
►Network career path
►Lateral skill path
►Dual career path


Question No: 36 ( Marks: 1 ) - Please choose one
Which characteristic is NOT reflective of subcultures?




►Includes core values of the organization
►Typically defined by department designations
►Includes values shared only within the organization
►Includes values unique to members of a department or group

Question No: 37 ( Marks: 1 ) - Please choose one
Phrases such as “more cultural diversity,” “many new entrants with inadequate skills” are all
examples of which force for change?




►Technology
►World politics
►Nature of the work force
►Social trends

Question No: 38 ( Marks: 1 ) - Please choose one
If an organization used an insider as a change agent, as opposed to an outside consultant then which of the following is true?


►The change would probably be more cautious
►The change would probably be more drastic
►The change would probably be more objective
►The change would most likely be second order

Question No: 39 ( Marks: 1 ) - Please choose one
Which of the following is the last step in job analysis process?


►Select representative positions to be analyzed
►Review relevant background information
►Analyze the job by collecting data on job activities
►Develop a job description and job specification

Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following is NOT a strategy to reduce social loafing?


►Have group members evaluate each other's contributions
►Keep work groups as small as possible
►Make individual contributions or levels of performance in a group identifiable
►Contributions of the group, not the individual, are most important

Question No: 41 ( Marks: 5 )
What purposes do performance evaluations serve in organizations?


Question No: 42 ( Marks: 5 )
When it is said that organizational change is due to some internal forces then what sort of forces you will recognize that are responsible for this change?


Question No: 43 ( Marks: 10 )
Distinguish between the roles of mediator, arbitrator, conciliator, and consultant.


Question No: 44 ( Marks: 10 )
What is flextime? What are the advantages of flextime from an employee’s perspective and from management’s perspective?

Question No: 45 ( Marks: 10 )
Survey feedback is an organizational development technique for bringing change. Discuss.




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