FINALTERM EXAMINATION
Spring 2009
HRM624- Conflict Management

Marks: 81

Question No: 1 ( Marks: 1 ) - Please choose one
Which is the most important issue in conflict management?

  • Deciding intensity of conflict
  • Finding the frequency of conflict
  • Finding methods of resolving conflict
  • Distinguishing compatible and incompatible goals


Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following statement is NOT true for competitive way of conflict
resolution?

  • This is a destructive way
  • People negotiate for problem solving
  • People fight with each other
  • All of the given options are false


Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is seldom recommended in conflict resolution?

  • Negotiation
  • Arbitration
  • Meditation
  • Adjudication


Question No: 4 ( Marks: 1 ) - Please choose one
The conflict phobic reacts to conflict by:

  • Not preparing for conflict
  • Postponing negotiations
  • Making extreme demands
  • Valuing interpersonal conflict


Question No: 5 ( Marks: 1 ) - Please choose one
The second step of social interaction in which the perceiver sees, hears or otherwise
uses his/her senses to receive the event, is known as:

  • Stimulus
  • Reception
  • Perception
  • Interpretation


Question No: 6 ( Marks: 1 ) - Please choose one
A conflict which is purely internal and does not involve any other person, is:

  • Interpersonal conflict
  • Intrapersonal conflict
  • Interpretive conflict
  • Not a conflict


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Question No: 7 ( Marks: 1 ) - Please choose one
Conflict over the ownership or control of something valuable is known as:

  • Preferences conflict
  • Communication conflict
  • Data-type conflict
  • Resource conflict


Question No: 8 ( Marks: 1 ) - Please choose one
Conflict participants often surround themselves in their own rigid thoughts & close
all the possibilities of any other options. This general attitude of conflict participants
is termed as:

  • Teamwork effort
  • Negotiation strategy
  • Positional bargaining
  • All of the given options


Question No: 9 ( Marks: 1 ) - Please choose one
The bottom line that disputant is willing to accept is represented by which of the
following term in a conflict onion?

  • Position
  • Aspiration
  • Underlying interest
  • Principles and values


Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is the feature of competitive pattern of a conflict in
organizations?

  • It results in missed opportunities
  • It increases productivity
  • It results in fewer turnovers
  • It has less destructive political behavior


Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following statement is true regarding 'power'?

  • Power is always perceived by individuals
  • Power is always used to harm others
  • Power has usually negative dimensions
  • Power can psychologically affect the negotiation


Question No: 12 ( Marks: 1 ) - Please choose one
According to which of the given power, an individual is able to influence others by
conferring benefit?

  • Reward power
  • Normative power
  • Coercive power
  • Referent power


Question No: 13 ( Marks: 1 ) - Please choose one
Mr. Jahanzaib has changed the sitting arrangement of his subordinates to make
them more comfortable in order to get good output. He is exercising which type of
power?

  • Reward power
  • Normative power
  • Expert power
  • Ecological power


Question No: 14 ( Marks: 1 ) - Please choose one
Innocent faces can distract others from actual facts ; this statement justifies which
of the given power?

  • Coercive power
  • Expert power
  • Referent power
  • Normative power


Question No: 15 ( Marks: 1 ) - Please choose one
How does power affect BATNA (Best Alternative to a Negotiated Agreement)?

  • The more power a disputant has, the poorer the disputant s BATNA
  • The more power a disputant has, the better the disputant s BATNA
  • The power of one party may dominates the other party in BATNA
  • There is no affect of power in BATNA


Question No: 16 ( Marks: 1 ) - Please choose one
The main problem of relying on BATNA is that:

  • It is not as much useful
  • It often leads to poor outcomes
  • It makes the situation more complex
  • It is often very expensive in terms of time


Question No: 17 ( Marks: 1 ) - Please choose one
All of the following are tactics used in 'integration' phase of negotiation, EXCEPT:

  • Expanding the pie
  • Undercutting
  • Logrolling
  • Bridging


Question No: 18 ( Marks: 1 ) - Please choose one
The type of power which influences people by offering them something they want, is
known as:

  • Reward power
  • Normative power
  • Coercive power
  • Referent power


Question No: 19 ( Marks: 1 ) - Please choose one
In order to arrive at one's BATNA in a legal dispute, it is necessary to do an analysis
of the costs and benefits of litigation. It is known as:

  • Valuation
  • Resolution
  • Negotiation
  • Management


Question No: 20 ( Marks: 1 ) - Please choose one
The impression formed about people by gathering information from scratch is a
type of impression called:

  • Data processing
  • Detail processing
  • Systematic processing
  • Category based processing


Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following is true about stereotypes?

  • These are wrong, leading to strategic errors
  • These are accurate, leading a right decision
  • These are accurate but may result in leading to a wrong direction
  • These are wrong but may result in leading to a right direction


Question No: 22 ( Marks: 1 ) - Please choose one
In stereotyping we draw inferences about a person s:

  • Past, present and future
  • Anticipated traits and behaviors based on logic
  • Anticipated behaviors based on his/her social category
  • All of the given options


Question No: 23 ( Marks: 1 ) - Please choose one
A major problem with stereotyping is that:

  • It is based on logic
  • Stereotypes are usually correct
  • It is honored to be stereotyped
  • The attributions, one made may be totally wrong



Question No: 24 ( Marks: 1 ) - Please choose one
If we try to thoroughly process the information about each & every individual in all
situations, it will become:

  • Highly inefficient
  • Highly efficient
  • Highly effective
  • Highly ineffective


Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following class of people see their own characteristics as changeable?

  • Disputed-self
  • Dependent-self
  • Independent-self
  • Interdependent-self


Question No: 26 ( Marks: 1 ) - Please choose one
In which of the following method individuals gather information form the scratch
during impression formation?

  • Dual processing
  • Group processing
  • Systematic processing
  • Category-based processing


Question No: 27 ( Marks: 1 ) - Please choose one
In which of the following process, an expert in the subject matter of the dispute or
legal expert gives an opinion of the strengths and weaknesses of each side's case?

  • Summary jury trial
  • Neutral evaluation
  • Dispute review board
  • Nonbinding arbitration


Question No: 28 ( Marks: 1 ) - Please choose one
If a disputant refuses to participate, what effect can it make on the usefulness of
facilitative mediation?

  • Facilitative mediation can not be used
  • Quality of facilitative mediation will suffer
  • Quality of consent may be impaired
  • Facilitative mediation will take a long time than usual


Question No: 29 ( Marks: 1 ) - Please choose one
If one or both disputants are unsure about their BATNA s, what effect can it make
on the usefulness of facilitative mediation?

  • Facilitative mediation can not be used
  • Quality of facilitative mediation will suffer
  • Facilitative mediation will take a long time than usual
  • Quality of consent may be impaired


Question No: 30 ( Marks: 1 ) - Please choose one
To promote empowerment and recognition of each disputant
is the goal of which
type of mediation?

  • Pure mediation
  • Triage mediation
  • Transformative mediation
  • Bargaining-based mediation


Question No: 31 ( Marks: 1 ) - Please choose one
One of the most significant features of mediation is its effectiveness in preserving
ongoing:

  • Conflict
  • Competition
  • Controversy
  • Relationship


Question No: 32 ( Marks: 1 ) - Please choose one
In which stage of mediation mediator will inform clients about mediator s style,
explain process, and explain advantages of cooperative dispute resolution and
mediation?

  • Issues clarification and communication
  • Agreement consummation
  • The introductory stage
  • The productive stage


Question No: 33 ( Marks: 1 ) - Please choose one
What important role, ethics play in mediation?

  • Enhance effectiveness of mediation
  • Helps in achieving extra compromises
  • Assists in avoiding the courts involvement
  • Simply a waste of time & money, if it fails


Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following rule requires that the mediators should not favor or impose
their will on one disputant?

  • Revolutionary
  • Confidentiality
  • Neutrality
  • Adversary


Question No: 35 ( Marks: 1 ) - Please choose one
The law of arbitration in Pakistan is contained in which of the following Arbitration
Act?

  • 1960
  • 1990
  • 1940
  • 1945


Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following class of arbitration is mentioned in chapter III, section 20 of
the 'Arbitration Act'?

  • Arbitration in suits through court
  • Arbitration where no suit is pending
  • Arbitration without court intervention
  • Arbitration investigation through agency


Question No: 37 ( Marks: 1 ) - Please choose one
Agreements to submit future disputes not yet in existence to arbitration are which of
the following category of arbitration agreements?

  • Non-executory
  • Unexecuted
  • Executory
  • Executed


Question No: 38 ( Marks: 1 ) - Please choose one
In the Neutral evaluation, who is typically neutral?

  • Arbitrator
  • Corporate executive
  • Members in jury pool
  • Experts in technical area


Question No: 39 ( Marks: 1 ) - Please choose one
Extensive preparation often creates hindrance in settlement. All of the following are
suggestions for avoiding it, EXCEPT:

  • Set limits to involvement
  • No financial constraints
  • Periodically reappraise strategies
  • Intention to save one special person


Question No: 40 ( Marks: 1 ) - Please choose one
In which of the following a mediator shall fully disclose and explain the involvement
of money?

  • Fee
  • Quality
  • Morality
  • Competence


Question No: 41 ( Marks: 1 ) - Please choose one
'Positional bargaining' leads to which of the following consequence?

  • Impasses the bad feelings among disputants
  • Better position for each of the bargainers
  • Creative approaches to conflict resolution
  • The most integrative outcome in conflict


Question No: 42 ( Marks: 1 ) - Please choose one
In what type of conflict the disputants duplicate efforts to gather information?

  • Constructive Conflict
  • Cooperative Conflict
  • Competitive Conflict
  • Destructive Conflict


Question No: 43 ( Marks: 3 )
Why 'Dual Concern Model' of negotiation can not be considered as the perfect
solution of conflict?

Question No: 44 ( Marks: 3 )
A major reason of regulating the mediation is to protect the rights held by the
participants in mediation and others affected by the process ; discuss three points
for protecting other s rights in mediation.

Question No: 45 ( Marks: 3 )
Define the concept of Collaborative Law.

Question No: 46 ( Marks: 5 )
A prospective employer selects a female for the new position because he believes it
likely that she will accept a lower offer than an equally qualified male. This example
is of which type of diversity issue in interpersonal conflict and also justify it.

Question No: 47 ( Marks: 5 )
List down the disadvantages of ADR conducted Online.

Question No: 48 ( Marks: 10 )
Discuss why is it good to adopt BATNA (Best Alternative to a Negotiated
Agreement)?

Question No: 49 ( Marks: 10 )
Elaborate at least Five contents of the 'Arbitration Act'.